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The Director, Account Management is responsible for growing membership within existing accounts and for directly managing business relationships with client accounts. The Director, Account Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment.

The Director, Account Management oversees customer account management, including negotiating contracts and agreements. Develops and oversees customer retention campaigns. Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes, and implements strategic plans, drives goals and objectives, and improves performance. Provides input into functions strategy.

Use your skills to make an impact
 

Key Skills

Strategic Leadership

• Ability to develop and implement strategic plans that drive growth and enhance client satisfaction.
• Experience in leading cross-functional teams to achieve business objectives.

Client Relationship Management

• Strong interpersonal skills to build and maintain relationships with key stakeholders, including payers and clients.
• Proven track record in managing client accounts and ensuring their needs are met.

Analytical Skills

• Proficient in analyzing market trends, payer performance, and client feedback to identify opportunities for growth.
• Ability to use data-driven insights to inform decision-making and strategy.

Negotiation and Sales Skills

• Expertise in negotiating contracts and agreements with payers to maximize profitability.
• Experience in sales strategy development and execution to drive revenue growth.

Healthcare Industry Knowledge

• In-depth understanding of the healthcare landscape, payer systems, and reimbursement models.
• Familiarity with regulatory requirements and industry standards.

Required Qualifications

• Minimum of 7-10 years of experience in account management, sales, or business development within the healthcare or payer industry.
• Proven experience in a leadership role, managing teams and driving business results.
• Strong focus on achieving measurable results and driving continuous improvement.
• Ability to adapt to changing market conditions and client needs.
• Excellent verbal and written communication skills to effectively convey information to clients and stakeholders.
• Ability to present complex information clearly and persuasively.

Preferred Qualifications

• Bachelors/Master's Degree of Business Administration or a related field
• Prior experience building and managing high performing teams

Additional Information

Interview Format:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at home requirement:

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

SSN Alert:

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled