Housing and Hospitality Assistant

Staff - Union

Job Category

BCGEU Okanagan Support Staff

Job Profile

BCGEU OK Hourly - Clerk V

Job Title

Housing and Hospitality Assistant

Department

UBCO | Accommodation | Housing and Conferences | Front Office Operations

Compensation Range

$27.00 - $30.96 CAD Hourly

Posting End Date

June 28, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

September 18, 2026

 

 

 

 

Housing & Hospitality Assistants support the 24/7 operations of the Student Housing & Hospitality Services Front Desk by working a variety of shifts. This part‑time role is 85% of a full‑time position (30 hours/week) and is scheduled to work Monday to Friday and will be required to fill in for vacation coverages for all members of the team that will include evenings, overnights and weekends. This position qualifies for UBC’s full extensive benefits package, including extended health, dental, and pension benefit plans.  

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job/Position Summary:

The Housing & Hospitality Assistant supports Student Housing and Hospitality Services (SHHS) which includes Student Housing, Maintenance, Residence Life and Conferences & Accommodation operations and acts as a first point of contact for all departments within SHHS. The Housing and Hospitality Assistant has broad understanding of the cyclical operations for both Student Housing and Conferences and Accommodation.  In addition to the day to day responsibilities of the front desk the duties and environment vary according to the time of year. Staff are required to work a variety of shifts, which include evenings, overnights and weekends. Student Housing and Hospitality Services is open 24/7.

Organizational Status:
 

The Housing & Hospitality Assistant reports to the Front Office Manager, Student Housing and Hospitality Services. Staff will interact with all members of SHHS as well as internal and external guests. Housing and Hospitality Assistants will train seasonal BCGEU staff and part time student appointments throughout the year.  The position will delegate and follow up on general front desk tasks.  

Major Responsibilities:

FINANCIAL

• Takes payments, posts payments and minor charges and ensures the accuracy of transactions for housing fees, student meal plans and conference guest accounts.  
• Reconciles and reports cash, cheques, debit and credit transactions for all payments collected as well as processes journal vouchers and online cash reports though the financial management systems.
• Checks financial balances for accuracy and investigates account discrepancies.  Corrects accounts in the case of incorrect financial posting.
• Balances department cash floats.
• Processes refund requests for vending contracts across campus.
• Ensures reconciliation for Online Travel Agent (OTA) accommodation for commission based transactions are accurate.  Follows up on discrepancies and makes reservation corrections.
• Uses judgement to determine the best course of action for conference guest refunds and/or negotiate non rack rates to sell guest rooms working within defined parameters.

Customer Service/COMMUNICATION

• Ensures superior customer service for all visitors of Student Housing and Hospitality Services.
• Provides student and conference guest check-in and check-out services.   
• Advises and recommends appropriate service options relevant to the inquiry for housing, meal plan, and guest accommodation services by email, phone and in person.
• Expected to have knowledge and understanding of the Student Housing Residence Contract. Provides information on the housing application process, meal plan options, room types and cancellation policies.
• Uses tact and discretion when resolving student and guest concerns.  Ass