Concessions Supervisor - The Mann Center Philadelphia, PA

The Role:
The Concessions Supervisor reports directly to the General Manager and Operations Manager. They will oversee and support the operational pre-event set-up at all concessions locations, as well as the post event clean-up. They will oversee the execution of all aspects of Legends’ food and beverage program, provide excellent customer service, and adhere to Legends Hospitality standards.

Responsibilities:

•  Closely follows and fully completes opening and closing checklists provided by Management.
•  Possesses extensive knowledge of Legends’ food and beverage program.
•  Assists in the training and management of event day staff to assure compliance with company service and sanitation standards.
• Develop and enforce standards for service, sanitation, and product and food quality.
•  Supervises and works closely with all concessions staff to ensure that product is properly set and displayed prior to the start of each event.
•   Assists in coordinating the movement, delivery and pick-ups of necessary equipment and product to and from all concession stands before, during and after events.
•  Ensures proper menu items, as well as pricing, are up for display for each event.
• Conduct physical audit of inventory and product at concession stands, research and perform reconciliations as needed.
•  Alerts Management and the Warehouse Supervisor of low inventory on any items.
•  Records and delivers the correct amounts of inventory for proper dispersal, ensuring to have ordered the correct amounts of supplies to maintain proper par levels for each location assigned.
•  Makes sure all concessions inventory is always organized, locked up and secured.
•  Assists with Month End inventory counts and organization.
•  Develops the ability to use the FOH POS system and BOH inventory systems including training and problem solving. 

• Shows flexibility by rotating to other service locations when necessary.

Qualifications:
• Must be at least 18 years of age

• High school diploma or equivalent
• Must be able to read, speak and write English in order to communicate with staff and guests
• Ability to work all venue events and maintain a flexible schedule to meet service demand levels, including extended hours, days, nights, weekends, and holidays
• Ability to work in an open aired environment during all climate conditions
• Must be punctual and dependable
• Must maintain personal hygiene and a well-groomed appearance in accordance with company and venue standards
• Must have sufficient mobility to perform assigned production tasks including constant standing, reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds
• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette preferred
• Ability to effectively listen and take direction from management
• Ability to work under pressure and multitask in a fast-paced, team-oriented setting
• Must meet state and local requirements for alcoholic beverage services

 

Licenses & Certifications:

Required - RAMP certification (can be provided by Legends upon hiring, if necessary)

Preferred – SERVSafe and City of Philadelphia Food Safety Personnel Certificate

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety trai