Senior Quality Assurance Analyst

Description

CIVIC CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. 

ABOUT THE POSITION

The Senior Quality Assurance Analyst plays a critical role in ensuring the reliability, accuracy, and performance of systems across the entire organization. This role supports enterprise-wide testing efforts, including core systems, digital applications, integrations, middleware, and member-facing platforms. The Senior QA Analyst contributes to automation initiatives, executes both manual and automated testing, and serves as a mentor and technical resource for QA Analysts. This position partners with the Applications & Integrations team, IT, Digital Operations, and other functional business units to ensure that system changes, new functionality, enhancements, and integrations meet quality standards and support operational excellence. This role is ideal for someone who thrives in a collaborative environment, enjoys solving complex testing challenges, and is passionate about elevating QA practices to strengthen system stability across the enterprise.

NORMAL DAY-TO-DAY WORK

1. Design, maintain, and execute enterprise-wide test plans for system upgrades, integrations, enhancements, and new implementations.
2. Oversee the development and enhancement of automated test frameworks to improve regression coverage and reduce manual testing cycles.
3. Work closely with the Applications & Integrations team to test API connections, data flows, middleware, and cross-system integrations. 
4. Partner with business units to understand requirements, constraints, workflows, and potential risks or edge cases.
5. Lead manual and exploratory testing for high-priority or complex projects across core, digital, and operational systems. Conduct root-cause analysis for defects and collaborate with internal teams and vendors to drive resolution.
6. Identify and analyze issues, bugs, defects, and other problems, particularly when problems occur in multiple applications, releases, or updates; recommend solutions to these issues where applicable.
7. Mentor QA Analysts by reviewing test cases, demonstrating best practices, and support skill development in both manual and automated testing.
8. Lead team members in determining day-to-day tasks. Communicate daily updates and coordinate directly with Project Managers and Business Support Analysts on any issues that need immediate action. 
9. Communicate quality standards and parameters to QA team, application development team, and other appropriate staff as needed.
10. Play a key role in Agile ceremonies and cross-functional planning sessions to provide QA guidance, risk input, and effort estimates.
11. Review and respond as appropriate to end-user feedback and use the information to improve the overall testing experience to improve product quality and create a cross-functional support team driving change.
12. Contribute to the continuous improvement of QA processes, standards, and tools across the enterprise. Oversee documentation and reporting of testing results, defects, and quality assurance plans.
13. Maintain comprehensive test case repositories in TestRail and ensure documentation accuracy across all QA artifacts.
14. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. 4 – 6 years of Quality Assurance experience supporting enterprise-level systems.
2. Hands-on experience designing and maintaining automated test suites using tools such as Selenium, Playwright, Cypress, or similar.
3. Strong understanding of QA methodologies, SDLC, testing types, and defect life cycle management.
4. Experience testing REST APIs, integrations, and data flows using tools such as Postman or Swagger.
5. Ability to create detailed test plans, test cases, and supporting documentation.
6. Ability to design test cases that include positive paths, negative paths, edge cases, and alternate flows to ensur