Production Support Engineer - Senior

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

*IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES*

At Salesforce, reliability & trust is our #1 priority. Our customers demand a high quality, responsive and predictable application. As an engineer joining the Customer Centric Engineering team, you will get an opportunity to work on a broad set of challenging customer-related issues which will require a wide range of technologies and troubleshooting of the Salesforce Core CRM Platform. As a Customer Centric Engineer you will investigate, reproduce, diagnose and propose fixes for sophisticated issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, perseverance and communication.

For this role you will be working with Salesforce customer support engineers to troubleshoot customer implementations of the Salesforce Lightning UI (Lightning Components), both in Javascript on the browser, and in Java on the server.

Responsibilities

+ Using your Java, JavaScript, Database, Web API and UI skills to tackle critical customer escalations

+ Figuring out ways to find “the bug” utilizing outstanding troubleshooting techniques and all the tools and systems available within the development organization, and digging deep into code

+ Identifying root causes, proposing test cases and proposing code changes to fix the problem.

+ Providing timely information to customer facing teams to improve overall customer satisfaction

+ Mentoring internal support teams on technical issues and best practices

+ Building collaborations teams across Customer Service, Development, and Site Reliability as a technical expert

+ Championing Supportability and Debug-ability initiatives throughout development and developing new debugging tools while working closely with product teams

+ Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e. logging, monitoring and alerting)

+ Provide input into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement of Platform Service Composability and availability.

+ Analyze and understand how customers are using the platform and help drive continuous improvement of the offering based on that.

+ Deliver presentations highlighting metrics, trends and success stories to engineering teams

Required Skills:

• A related technical degree required
• 5+ years of proven production support experience
• Fluency in Java Required
• Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
• Familiarity with core web technologies: HTTP, JSON, REST, XML
• Experience using Linux environments, such as Ubuntu

Desired Skills:

• Experience with a known IDE: Eclipse or IntelliJ
• Previous Salesforce / Force.com development experience
• Front end development experience: Javascript, HTML5
• Experience with Oracle SQL developer
• Experience with mobile app development: iOS/Android Emulator
• Log parsing in Splunk
• HTTP traffic analysis: Fiddler or Charles

Benefits & Perks
Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Salesforce Information
Check out our Salesforce Engineering Site<