Security Clearance required:

Able to obtain Public Trust

Do you want to make a difference? 
Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team  

Cognosante provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or “participants,” which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).  

 

What is the position?  

The Workforce Analyst collects, analyzes, and reports metrics on Military OneSource workforce and workload to help the Workforce Manager ensure the program has the right number and types of personnel assigned to the project. 

 

What will I get to do?   

Specific responsibilities of this position include, but are not limited to: 

• Analyzes data to determine workload trends and formulates plans to further the program's operational goals.  

• Uses data collected about individuals, teams, and workloads to determine staffing needs by skill set at specific points in the work cycle, as well as support activities for lower activity operational periods. 

• Ensures appropriate response to service level variations by working with client and operations management to match staff to demand and/or reallocate task/work/call volumes. 

• Analyzes schedule performance, forecast accuracy, and underlying assumptions, as well as historical trends, and makes continuous adjustments and improvements to the forecasting, headcount planning, and scheduling process to ensure both service levels and program goals are met.  

• Provides data and analysis in support of program evaluation tasks as requested by the government client.   

 

What qualifications do I need?  

Qualifications required for this position include: 

• US Citizen and fluent English speaker. 

• Must submit to and successfully pass a DoD-initiated Tier 2 - P