General Manager and Business Lead, International

Job Description

Are you looking to drive international growth for an up-and-coming consumer brand? Do you get excited about operating and optimizing a business and making strategic business decisions?  Do you excel in collaborative environments where you can drive progress through cross-functional projects? If this sounds like you, read on!

The regional General Manager and Business Lead will manage and have responsibility for one or multiple of Balsam Hill’s growing international geo/business. You will develop and execute our International Growth strategies and tactics, as well as oversee and optimize International Business Operations. You will collaborate with a broad cross-functional team to plan and optimize business performance, including Marketing, eCommerce, Operations, Inventory Planning, Finance & Accounting, and Customer Service. We are looking for an exceptional strategic thinker and collaborator.

This position reports to Balsam International Board of Directors and to the VP of International. This is a full-time position located in Dublin, Ireland. This role is expected to work in a hybrid model, which includes two or three days in-office. Occasional travel will be required.

What you’ll do:

International Growth and Business Management (50%)

• Responsible for the continuous optimization and growth of Balsam Brands’ regional or local business performance
• Demonstrate leadership by staying abreast of performance results, shopper needs, retail/eCommerce local standards and industry trends; provide regular updates and recommendations to the organization regarding growth opportunities and system/website enhancements
• Lead cross-functional business reviews, tracking, analysis and reporting overall financial and business performance across different categories and/or geographies; provide visibility to Leadership and other cross-functional stakeholders
• Work closely with Merchandising, Inventory Planning, Marketing and eCommerce teams to develop, execute, and track seasonal plans to achieve or surpass revenue and profitability goals
• Oversee pricing for one or multiple geographies; establish and maintain a rolling 12-month calendar for upcoming sales and promotions

Inventory Planning, Finance and Accounting (15%)

• Support managing Balsam International P&L, including forecasting, tracking, and reporting; review of financial performance, and preparation of financial budgets and forecasts
• Review and advise on inventory buy plans from non-US manufacturers; approve and ensure issuance of POs
• Partner with Dublin and US Inventory Planning teams to manage the timely and effective performance and fulfillment by non-US inventory manufacturers; approve payments to non-US inventory vendors and agents
• Oversee the international financial closes and ensure regulatory requirements are met; aid the Accounting Team for accurate and timely preparation and submission of financial information as required by non-US taxing authorities, governments, etc., including audited financial statements and VAT/GST filings

Operations & Logistics (20%)

• High level oversight of International Operations - this team manages fulfillment, warehousing, and supply chain for UK, EU and Australia business; you will be responsible for oversight, team scheduling, managing contracts and reviewing performance against benchmarks
• Assist and validate, along with the Operations and Inventory Planning teams, appropriate inventory allocation to UK, EU and Australia warehouses/3PLs
• Assist, where needed, in ensuring timely inbound freight delivery to UK, EU and Australia warehouses/3PLs

People Initiatives and Compliance (15%)

• Partner with cross-functional leads to manage local recruiting and onboarding efforts
• Oversight of the Dublin facilities, including formal and informal arrangements to support local functionality and operations (e.g., office leases and infrastructure)
• Instill Balsam Brands’ purpose and values in the local culture, driving our People First strategy
• Lead our philanthropic efforts in Europe, working cross-functionally to involve customers by allowing them to buy products from us that support our partners as well as to make donations on behalf of our partners

You’ll be successful if:

• You have a strong business acumen and sound judgment to make short and long-term decisions
• You can maintain a big-picture mindset and pay close attention to details
• You have a knack for breaking down big problems into key questions
• You have a strong passion for taking initiative, learning, and driving recommendations through to completion
• You have a flexible work style; you are comfortable operating am