Retail Market Manager I

Pay Range: $80,310.00 - $107,221.00

Has primary responsibility for a branch andor a group of branches. Is a role model in providing exceptional customer service while promoting and offering bank products and services, as they coincide with customer need. Responsible for the profitability, growth and successful operation of these branch offices. Leads, manages and coaches branch teams to achieve sales objectives and to deliver superior customer service. Makes outside business calls individually and with branch managers and other business partners to cultivate and develop new business. Represents the organization in a leadership role in civic and community functions to further enhance the bank’s image. Supports initiatives of other bank business partners. Provides superior quality customer service and a positive banking experience for customers. Reports to Retail Sales & Administration.

Education and Experience:

• 4 year college degree or equivalent retail banking or financial services experience
• Prior sales management experience required with increased levels of responsibility
• Prior lending experience preferred
• Prior experience in leading projects to a successful completion
• Business development & outside business sales experience required

Skills and Abilities:

• Excellent listening & communication skills are necessary.
• Organizational, interpersonal and customer relation skills.
• Ability to function in a fast paced, ever-changing environment.
• Leadership management.
• Problem solving/decision making skills.
• PC Skills.

Unique Job Characteristics and Requirements:

NMLS Certification required or ability to obtain upon hire.

Tasks Performed:

• 45% Provides leadership and guidance to branch managers in the areas of: sales, business development and the successful operations of their branch. Ensures effective control of staffing and overall budgetary constraints.
• 25% Builds a motivated and high performing branch team through the effective recruitment, training and development of staff.
• 15% Represents the bank in the community and plays a leadership role on civic and community organizations.
• 5% Maintains integrity and compliance within the branches in their region in accordance with audit and branch operations policies and procedures.
• 5% Other duties as required, including but not limited to, making delivery system recommendations as it relates to branch expansion, relocations, closures/consolidations, ATMs, hour changes, etc.
• 5% Submits loan proposals within guidelines. Registered and complies with Safe Act guidelines. Provides customer complaint resolution exercising sound judgment and decision making within established guidelines.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 50% of time
• Move about within or between locations
• Bend, Twist, Crouch, Squat
• Move Objects to Maximum 10 lbs

Benefits for Full-Time Employees: 

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. 

• Parental Leave: Six weeks of paid leave at 100% of your salary. 

• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. 

• Dental and Vision Coverage: Ensuring your overall health and well-being. 

• Flexible Spending Accounts: For healthcare and dependent care expenses. 

• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. 

• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. 

• Voluntary Benefits: Including hospital, accident, and critical illness coverage. 

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your