Patient Coordinator

Woven Care was founded with the belief that changing the world starts by helping every child achieve their full potential! Our passion stems from providing the highest quality care and increasing access for our clients and their families. Are you interested in changing the world?! If so, this is your first step in joining a dynamic outpatient community that has been serving families for over 16 years. Not only will you have the chance to collaborate with a multidisciplinary team of occupational, physical, speech, and behavior therapists. You'll be part of a child-centered, and collaborative work environment built on support and FUN!
Each day, you'll have the opportunity to be the guiding light for every child and family in our community. How will you do this? By delivering high-quality therapy and unwavering support to everyone who walks through our doors. You'll embark on a journey with each family, helping them achieve greater independence, boost their confidence, and improve their quality of life.
Elevate your career in healthcare as a Patient Coordinator! Join our dynamic team where every day presents new challenges and opportunities to make a difference. As the Patient Coordinator, you'll be the heartbeat of our clinic, ensuring seamless operations and delivering exceptional care experiences to our patients and their families.

Duties and responsibilities:

• Responsible for maintaining the schedule. Including scheduling follow-up appointments, reoccurring appointments to authorization, scheduling re-evaluations as necessary, and building out available time slots and admin times.
• Greet families as they arrive. Collect any intake paperwork or copays as necessary.
• Answer the phone for the clinic in a professional manner. Cancel and reschedule appointments, transfer calls, answer general questions, check voicemail and respond in a timely manner.
• Make calls to patients. Call for therapist out of office, therapist change, the clinic closed, or to fill appointments as available.
• Track authorizations and schedules accordingly. Notifies parents of expiring authorization and gives supporting documents on steps to renew the authorization.
• Maintains waiting room area. Keeps tidy and sanitizes as needed. Maintains client comfort, including noise level, activity level, and cleanliness.
• Updates any patient changes in charts. Notifies appropriate departments of changes (Billing/Authorizations)
• Maintains waitlist. Keeps updated wait list and calls as openings/filler appointments become available.
• Tracks patient attendance issues. Works with clinic manager to resolve attendance issues.
• Files patient and therapist documents. Scans and inputs child documents into their chart attachments.
• Converses openly with a therapist about the schedule and makes adjustments accordingly.
• Responds to company messenger and e-mails in a timely manner
• Gives parents information or directs them to appropriate places for programs including HBOT, Brain First, Handwriting without Tears, and Feeding Group.
• Ensures patient confidentiality at all times.
• Advocates for the patient at all times. Keep the patient in mind at all times. Treats all families fairly and ethically when scheduling and interacting.
• Performs other duties as assigned

Education and experience:

• Minimum of a high-school diploma
• Bachelor's Degree in a related field is preferred
• Medical scheduling experience is strongly preferred

Physical requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Office hours:

• Full-time, non-exempt, 40 hours/week
• Monday – Thursday, 8:00 AM – 6:00 PM

Compensation:

• $21 - $26 hour (additional compensation based on experience)
• Bonus opportunities available

Are you ready to help us CHANGE THE WORLD??? APPLY TODAY or contact our Hiring Manager, Joe Ancona at 719-247-1710 | joe.ancona@wovencare.com!