IT Service Deputy

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Suitability:

Public Trust/Other Required:

None

Job Family:

Project/Task Management

Job Qualifications:

Skills:

Operations Management, Service Delivery, Team Leadership

Certifications:

Security+, CE - Sec+ CE

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

Job Description:
GDIT is looking for a Senior Systems Lead to direct all aspects of systems operations and engineering activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Duties and Responsibilities: As the Deputy Information Technology Service Deputy for the CITS Program, Assists with leading the engineering team performing software/hardware testing, cyber security engineering, system engineering, test and integration, and new technology assessments. Leads the server operations team which provides core system administration services, MECM administration/deployment, ESS, coalition partner network operations, records managements systems administration support, virtualization support on the operational networks.  Provides subject matter expertise on improving theater and HQ enterprise network operational capabilities in support of the USCENTCOM Commander’s highest priorities though implementation of disciplined program, project, and engineering processes. Additionally, ensures that all IT engineering projects, initiatives, and processes are in conformance with the organization's established policies, procedures, and objectives. Supports Service Design and Transition actions and implements Continual Service Improvement tasks in coordination with operations teams. Drives vendor engagements to ensure responsive Tier IV support and to ensure technology innovation analysis to best inform future enterprise consideration.

Additional Responsibilities:

- Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases

- Champion organizational change management efforts that impact internal engineering, operations, and service delivery operations within programs technical teams

- Directly support teams with unique Service Delivery related strategy and design, and partner with the operations team to bring designed capabilities online and deployed across the environment 

- Partner with the quality team to implement an effective quality management program that covers all elements of technical delivery to measure and provide insights into customer experience

- Implement best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services work that include use of MS Project Scheduling, Detailed Resource Planning, performance tracking, and workload prioritization of the combined teams to effectively meet customer milestones

- Support the development of status work products, to include briefing materials that showcase accurate service delivery metrics and team performance to mission outcomes

- Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise

Education and/or Certifications:
Required:

- Bachelor’s Degree with a focus in computer science, engineering, or a related field of study and at least 8 years of experience

Desired:

- Master’s Degree with a focus in computer science, engineering, or a related field of study

- ITIL 4 Foundation Certification

- Applicable DoD 8140 or DoD 8570 Certification

Required Skills:

- 8 years+ of progressive technical implementation, team leadership, and customer relationship experience

- Skilled in utilizing best practice engineering methods

- Experience leading program execution of service strategy, design, and transition to Operations and Sustainment for a large Defense customer

- Experience in strategic planning, including contributing recommendations with supporting data and preparing and executing action plans

- Proven proficiency in analyzing, evaluating, and overcoming program risks across multiple project teams

- Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment

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