Registration Manager - Conferences/Tradeshows

Company Description

In a world where the number of information sources is proliferating, businesses and professionals come to Informa Connect for highly relevant and high-quality content, knowledge and connections that give them commercial edge. 

Informa Connect is one of Informa's B2B Markets & Digital Services businesses. We deliver specialist digital content and creates exciting content-led live events and on-demand experiences for professionals in Finance, Biotech & Pharma, and a number of other specialist markets.

Our in-person, live and online platforms enable businesses and professionals to meet, network, discuss and learn, and provide sponsors and marketers with digital services and connections that help them reach the right audiences year-round.

Specialist, relevant and high-quality content lies at the heart of Informa Connect. We focus on delivering unique and relevant content for our communities and audiences, in close collaboration with industry leaders.

Our teams are often experts in their specialist market and are continuously investing and innovating to make sure our platforms and live events deliver effective, valuable and inspiring experiences for businesses and professionals.

Job Description

Registration Manager – Informa Connect North America

This role will be a hybrid working model in our New York City office and remote presence

The Registration Manager will be responsible for supporting internal stakeholders with optimizing the use of the third-party registration systems. The role will involve being the key point of contact to set up and maintain registration for a portfolio of 10 events, including managing customer inquiries and training new users.

For all events, the registration manager will support the end-to-end delivery of registration which will require travel to events approximately 20% of the time.

Responsibilities:

User Training & Team Management - (20%)

• Communicate up to date information on product developments and news to all end users and stake holders
• Ensure all the best practices are well documented and rolled out across all events
• Train temporary and contracted staff and new hires on the registration system and process
• Day-to-day management of a registration coordinator, overseeing tasks and performance

Event Management - (50%)

• Work closely with stakeholders to understand the scope and requirements of the events
• Manage registration setup process including creation of set up document, updating confirmation and visa letters and other templates
• Work closely with operations team to create onsite flow, signage and electrical and internet needs
• Work closely with marketing teams to ensure website reflects accurate information
• Manage Contact Center, including timely responses to email, phone and Click to Chat messages
• Process individual and group registrations and follow up for payment
• Create group registration form for each event
• Update and process changes such as cancelations, substitutions and updates to registrations
• Manage badge creative and Badge Rules documentation
• Maintain the registration event schedule and ensure all events follow recommended timelines
• Work with registration vendor to order equipment (printers, badge stock, lanyards, etc.) for each event
• Manage budget updates for registration for each event
• Feedback commonly reoccurring issues to the vendor
• Attend weekly meetings as required

Onsite and Travel - (20%)

• Manage registration onsite for all large-scale events, perfecting the user journey by ensuring platforms run smoothly
• Manage temp staffing requests and lead onsite training of staff

Data and Analytics (10%)

• Provide weekly pacing reports for each event
• Improve data flows in and out of our onsite technology
• Improve the insight we get from our onsite technology

Qualifications

• 2-3 years of experience in registration management within trade shows and/or conferences
• Strong customer service experience
• Ability to learn and utilize multiple systems
• Advanced organizational skills with the ability to handle multiple assignments
• Demonstrable ability to communicate with colleagues of varying levels of experience, whether in person, written, via telephone or in video conference
• Excellent written and spoken English
• Well-versed in the use of EXCEL
• Fast learner with an ability to pass on knowledge to colleagues in a friendly and accessible way 
• Positive can-do attitude. You relish a challenge and are