Manager, Enterprise Resiliency

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Position Summary

***This position follows a hybrid working schedule***

The Business Continuity Manager role is responsible for implementing CVS Health’s Enterprise Resiliency strategy to ensure continuous improvement of the Business Continuity program across Pharmacy Benefit Manager (PBM) business. This position is responsible for the implementation and day-to-day team activities responsible for response and recovery planning at the Business Unit level to ensure the organization meets customer, client, patient, and regulatory (Medicare and Medicaid) requirements for critical product and services and to ensure patient access to care is maintained during crises, emergencies or disruptive events. The role will be responsible for interfacing with senior management, regulatory auditors, and company stakeholders while also implementing and supporting the services.

This position will also work cross-functionally across lines of business to ensure a consistent business approach and will act as lead relationship manager for all points of Business Continuity program escalation, contention, or concern.

This position reports to the Senior Manager of Enterprise Resiliency. The ideal candidate will be an expert in their field that possess excellent customer service skills, analytical skills, as well as excellent written and verbal communication skills.

Responsibilities & Duties:

- Develop and lead Business Continuity planning activities with a major focus on assuring the adequacy of Business Continuity Plans (BCPs) for critical business areas, functions, and applications to maintain continued operations, asset protection, loss mitigation, and favorable recovery times in the event of a disruption.

- Collaborate with business unit leaders to identify gaps and address deficiencies in recovery strategies to enhance contingency plans.

- Work with department leaders to conduct Business Impact Analyses (BIAs) and risk assessments, develop risk mitigation solutions, and develop BCPs to ensure business units can continue to manage critical business functions, satisfy regulatory obligations, and maintain compliance with client contracts.

- Develop, coordinate, and facilitate comprehensive and integrated exercises to regularly test BCPs to identify weaknesses and areas of improvement.

-Document and report on exercise results and coordinate with business leaders to remediate opportunities.

- Coordinate and facilitate client BCP reviews with internal and external stakeholders.

- Initiate immediate course of action against significant events in various size and scale of impact (hurricane, social unrest, pandemic) by leading business unit incident response calls. In addition, support business units during large scale crisis events. 

- Manage emergency notification system for business units and ensure updates reflect changes in staff size, location, organization, home office and remote facilities.

- Utilize Business Continuity planning tool and ensure program updates are made in accordance with key deliverables.

- Facilitate business continuity training and awareness for designated management in all functional areas.

- Effectively manage and provide team leadership including onboarding, staff development and attendance, performance reviews, expense processing, and other activities, as assigned in a timely manner.

- Perform program and project activities as assigned by Senior Manager.

In order to be successful in this role you must exhibit the following:

• Experience presenting to and proven ability to effectively communicate with senior management.

• Excellent written, oral, and presentation skills.

• Ability to interface and coordinate efficiently with business partners locally and in remote locations.

• Excellent organizational, project, and time management skills.

• Highly motivated individual