Principle Software Delivery Lead

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an amazing Principal Software Delivery Lead to fill this role. You’ll be responsible for delivering new and enhanced technology solutions across the Fleet and Business Operations technology teams. This role will oversee projects across the Holland America Line and Seabourn and HAP Alaska Brands, including business applications that are used by multiple brands including Princess. This role emphasizes project management and reporting skills, working closely with business analysts and scrum masters responsible for supporting various business software and Fleet technology initiatives. The individual collaborates with cross-functional business teams to define and deliver against product development and other technology roadmaps. They drive automation where applicable and reporting aligned with strategic business priorities, coordinate with teams responsible for gathering requirements and implementing solutions working closely with business leaders and technology teams to address queries and ensure timely program delivery to meet business goals. The role will continually be responsible for improving Security and Compliance footprint, collaborate closely with corporate security to uphold software and application security protocols and standards.

Here’s a summary of what Holland America Line is looking for in its Principal Software Delivery Lead. Is this you?

Responsibilities

• Directing in daily decision-making and acts as a crucial link between business teams, product owners and managers, and IT technical teams and stakeholders. 
• Employ a blend of business acumen and technical expertise to ensure clarity on project financials, delivery expectations, and scope alignment in the context of delivering complex business applications and third-party software and respective platforms. 
• This role entails oversight of multiple functional areas, conducting business analysis, and leveraging deep knowledge of software and data center of excellence practices implemented by their leadership team. 
• Managing project timelines, budgets, and quality standards with proactive risk mitigation, and adherence to robust project management methodologies.
• Concurrently, the role also manages resources effectively, this includes optimizing resource use to align with business goals and controlling expenditures while ensuring high-quality project outcomes.
• Leads and manages a team of business analysts and scrum masters resposible for business applications and Fleet technology. Leadership of the team includes setting clear expectations, offering constructive feedback, and nurturing professional growth. 
• Monitoring team performance, resolving conflicts, and fostering cross-departmental collaboration are crucial for aligning project priorities with organizational goals. 
• Promoting continuous improvement to drive successful projects execution and ensures the team contributes effectively to achieving business objectives in the realm of business application and fleet technology solutions.
• Managing and leading stakeholder engagement and communication ensuring project success and alignment across business leadership, product owners, and IT technical teams.
• Maintaining regular and clear communication channels to facilitate understanding and consensus on project goals, priorities, and expectations. 
• Actively engaging with stakeholders, gathers comprehensive requirements, provides timely updates on project progress, and addresses any emerging challenges or scope changes promptly. Proactive approach to keep business informed with decision-making and advocate for necessary resources and support needed for seamless project execution. 
• Maintaining transparent communication to foster collaboration and ensures that all stakeholders are committed to achieving project milestones and delivering impactful results in the realm of business application software, Fleet Technology.
• Leading roadmap execution with senior leadership and cross-functional teams to craft and refine detailed roadmaps for business application software, Fleet Technology that align closely with business objectives. 
• Maintain a clear focus on customer needs, ensuring that the product roadmap addresses current challenges.
• Regularly reviewing and adjusting roadmaps based on feedback to steer product initiatives towards successful delivery, driving meani