Delivery Lead

Since 2012, Rightsline has been revolutionizing rights and royalties management with its leading IP Commerce SaaS platform. Trusted by global innovators like Disney, Amazon, Spotify, and the NFL, our solutions empower rights holders to maximize portfolio value, reduce risk, and increase profitability. Serving industries from media and entertainment to life sciences, our scalable platform combines advanced analytics, business process outsourcing, and decades of expertise to tackle the most complex rights and royalties challenges.

With over 300 employees across multiple regions, including the United States, Canada, the United Kingdom, and India, Rightsline fosters a dynamic, collaborative environment where innovation thrives. We’re passionate about creating smarter solutions, encouraging personal growth, and celebrating creativity. Join a team that offers competitive benefits, a supportive workplace, and the opportunity to lead the future of intellectual property management.

Welcome to a world of less data entry and more data integrity. Welcome to the Rightsline reality!

 

The Position

The Delivery Lead role will report directly to the Manager of Delivery and supported by the Director of Services, Operations. The role will be responsible for the overall delivery of Rightsline’s Rights and Royalties Management software implementations and advancements/change orders for our rapidly growing customer base. This includes creating project plans, slide presentations, managing the execution of implementations, communications on project status both internally and externally, tracking risks, managing billable and non-billable hours for the project, and project change management.

**We are looking to fill this role in a remote environment **

 

 What you will do:

• Manage relationship directly with customers through the implementation phase, ensuring that all deliverables of each project are current and met by the implementation team 
• Create Project Plans in conjunction with our customers by establishing timelines, milestones, tasks, and assignees.
• Ensuring implementation and advancement projects are properly staffed by coordinating internally with both the Solutions and Solutions Enablement Teams for resources.
• Responsible for project mobilization with customers. Coordinating internal sales handoff discussions with the Implementation teams. Collaborating with our customers on project goals, resources, governance, and project kick off.
• Proactively manage risks and alerting management to potential escalations and issues of importance. 
• Establishing and running project cadence calls both internally and externally to discuss status, training, requirements etc.
• General project administration by leveraging our internal project tool, including task and billing management
• Engage with 3rd party technology vendors and system integration partners to ensure smooth implementations based on contractual work orders
  

What you will bring to the role: 

• 3+ years experience of managing software projects.
• Bachelors or equivalent work experience. 
  • Bachelor's degree in Business Administration, Information Technology, or related field preferred.
  • Project Management Certifications are preferred, but not required.
• An understanding of rights and royalties management preferred, but not required.
• Ability to manage multiple projects simultaneously and work in a time-sensitive, deadline driven environment and prioritize accordingly.
• Excellent analytical, organizational and presentation skills.
• Ability to assess a situation to develop a clear action plan and resolve problems with minimal supervision.
• Ability to clearly and effectively communicate, both written and verbally, with internal and external audiences.
• Strong and dynamic stakeholder engagement skills.
• Ability to manage change during the project life cycle.
• Be able to lead by example with a willingness to seek help when necessary.
• Excellent knowledge and ability in the use of the Microsoft Office, Google Workspace, Kantata, Jira and other tools.
• An understanding of the implem