Coordinator Field Operations

Summary

Field Operations CoordinatorThe Field Operations Coordinator will provide key operational support and offer direct project involvement and communication with several departments including; Human Resources, Payroll, Talent Acquisition, Client Services, Field Management, Operations and Field Associates to aid in the execution of customer and client assignments. Partner with department supervisors to help create process efficiencies, trainings, and find resolutions to every day operational matters escalated by Field Associates, Advantage Management, and/or Customer/Client Services.

 

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Position Summary The Field Operations Coordinator will provide key operational support and offer direct project involvement and communication with several departments including; Human Resources, Payroll, Talent Acquisition, Client Services, Field Management, Operations and Field Associates to aid in the execution of customer and client assignments. Partner with department supervisors to help create process efficiencies, trainings, and find resolutions to every day operational matters escalated by Field Associates, Advantage Management, and/or Customer/Client Services.

 

Essential Job Duties and Responsibilities Conduct additional research to resolve inquires, issue resolutions, and troubleshooting• Required to follow-up with an individual Field Associate, Manager and/or other departments until resolved• Required to escalate as needed in order to get the matter resolved

Serve as a direct point of contact for Field Associates and Managers to ensure processes are followed, effective, and provide the necessary level of support• Ensure the Field receive an exceptional level of service• Communicate with the Field through a variety of means; telephone, email

Manage daily tasks of team which include • Audit systems for data accuracy • Review and follow up on identified Dashboard components

Handle basic Human Resources and Payroll inquiries from Field Managers and Associates• May include, but not limited to time off requests, timekeeping submissions, resignations, Oracle data changes, and pay check issues• Auditing for data accuracy

Assist Field Associates via phone/email• Take incoming calls from field regarding execution and general inquires• Place outbound calls to managers, associates, and stores when necessary

Other tasks or project management requests assistance• Attend team conference calls and meetings• Assist in the maintenance of online websites, newsletters, and portals

 

Direct Reports- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports- May delegate work of others and provide guidance, direction and mentoring to indirect reports

 

Travel and/or Driving Requirements - Travel and Driving are not essential duties or functions of this job

 

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the jobEducation Level: (Required) Associate's Degree or equivalent experienceField of Study/Area of Experience: - 1-3 years of experience in Customer service; either for external customers or internal employee service

- 1+ years of experience in lead or supervisor capacity.

 

Skills, Knowledge and Abilities • Strong written communication and verbal communication skills • Well-organized, detail-oriented, and able to handle a fast-paced work environment• Strong prioritization skills• Ability to make oral presentations• Excellent customer service orientation• Ability to ensure a high level of service and quality is maintained• Good interpersonal skills• Team building Skills• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

 

Environmental & Physical RequirementsOffice / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment.