Human Resources Business Partner III

LOCATION

Las Cruces, NM

JOB TYPE

Full-Time

PAY TYPES

Salary + Bonus

SALARY

$45000 - $60000 / year

BENEFITS & PERKS

MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement

APPLICATION DETAILS

No Resume Required, On-site Interview

POSITION OVERVIEW

HUMAN RESOURCE BUSINESS PARTNER SUPPORTING MULTIPLE NORTH AMERICA LOCATIONS

Grow your skill-sets or start a career with our rapidly expanding team. Our team is looking for an experienced human resource business partner to support and execute our people initiates, to provide excellent internal HR support, and to improve HR processes. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred.  

 

This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives.

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE DO?

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.

 

 Essential Duties

• General HR support, in partnership with operations
• Conference with remote HR teams and HR Manager to address human resources issues and initiatives
• Understand business goals and recommend effective HR strategies
• Monitor employee engagement with a "hands-on" approach that may include remote interactions
• Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies
• Passion for innovative HR solutions and process improvement
• Drive effective employee relations, retention and reward programs
• Comfort with high volume workload
• Manage multiple priorities
• Excellent organizational and interpersonal skills

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Must exhibit good business judgment and acumen by being both confident and flexible in their views.  Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

• 1+ years of experience in HR business partner (may be supplemented by operations)  
• Some Undergraduate level education
• Exceptional interpersonal & communication skills
• Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
• Understanding of training tools and techniques
• Possess effective conflict resolution skills (both customer and agent conflict)
• Possess time management, planning, organizational and multi-tasking skills
• Excellent presentation skills (oral and written)
• Ability to work in a professional but fast-paced environment
• Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles
• Address knowledge, expertise, and performance gaps with constructive feedback
• Comfortable with providing and accepting critical feedback. 
• Capable of prioritizing and organizing work efficiently to meet deadlines

PREFERRED QUALIFICATIONS:

• Military, local, state or federal government experience is a plus
• Experience working in a contact center environment is a plus
• Graduation from an accredited two-year or four-year college or university is a plus
• SHRM-SCP or similar certification is a plus

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in their country of residence (The United States or Canada)
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results
• Must be willing to submit to drug screening.