Vice President, AACU Information Security and IT Operations

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is within the American Airlines Federal Credit Union. The Vice President of Information Security and IT Operations at the Credit Union is responsible for leading the organization's IT service management, application support, and enterprise information security functions. This includes ensuring a secure, efficient, and reliable IT environment, balancing strategic leadership and hands-on operational oversight. The role will oversee enterprise security, IT service management, and application support, ensuring alignment with business objectives and regulatory requirements.
 

What you'll do

Information Security Leadership

• Develop and execute a comprehensive enterprise information security strategy aligned with business objectives and regulatory requirements
• Lead all cybersecurity policies, frameworks, and incident response initiatives
• Establish and oversee security controls, compliance programs (NIST, ISO 27001, SOC 2, PCI-DSS), and audit processes
• Develop security strategy, including SIEM, endpoint protection, IAM, and cloud security solutions
• Act as the primary liaison for security-related audits, legal matters, and board reporting
• Lead security operations, vulnerability management, threat detection, and response efforts to proactively mitigate risks

 

IT Operations & Service Management

• Oversee Application Support, IT Helpdesk, and Service Desk operations to ensure high availability, performance, and end-user satisfaction
• Implement and optimize ITIL best practices for incident, problem, change, and asset management
• Enhance IT service management frameworks to ensure efficiency in ticket resolution, escalation processes, and user support
• Lead application support teams to ensure system reliability, maintenance, and continuous improvement
• Partner with business units to improve IT operational efficiency and innovation while maintaining cost-effectiveness
• Drive digital transformation initiatives related to ITSM, automation, and operational enhancements
• Manage IT vendor relationships, contracts, and procurement for security and operational technology solutions

 

Leadership & Strategy

• Provide strong leadership to a team, fostering a culture of collaboration, accountability, and innovation
• Develop and manage budgets, ensuring cost-effective solutions without compromising security or performance
• Serve as an advisor to the SVP Technology on security and IT operational matters
• Maintain up-to-date knowledge of industry trends, emerging threats, and best practices to continuously evolve the organization’s IT capabilities
• Represent the IT operations and information security function in board meetings, executive discussions, and cross-functional committees
• Participate in strategic planning and business alignment initiatives
• Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in information technology, Cybersecurity, Business, or a related field
• 10+ years of leadership experience in IT Operations and Information Security with a proven track record of success
• Deep expertise in cybersecurity frameworks, regulatory compliance, and risk management
• Knowledge of IT service management (ITSM) and application support
• Hands-on experience with cybersecurity tools, IT operations platforms, and service desk management software
• Demonstrated experience in leading cross-functional teams and managing large-scale IT initiatives
   

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in a subject area relevant to the role
• Experience implementing and administrating an information security program
• Experience with financial