Inside Sales Associate (Remote)

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control  -IQ+ technology — an advanced predictive algorithm that automates insulin delivery.

But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at https://www.tandemdiabetes.com/

WHEN & WHERE YOU’LL WORK: 

Hybrid: This role will be a mix of in-office work and remote work.  This position is expected to be in office 5 days a week to start, for training and onboarding with future potential to transition to a more flexible working arrangement based upon performance.

A DAY IN THE LIFE:

• Proactively manage a pipeline of new and renewal customers through outbound calls, ensuring follow-up from inquiry to order.
• Handle inbound calls to provide support, product information, and start the sales process.
• Follow developed sales scripts and demonstrate basic empathy while listening to patient concerns.
• Communicate with customers using foundational knowledge of pump therapy to highlight core product features.
• Understand and convey basic insurance coverage and co-pay expectations.
• Use CRM to document interactions, guided by reminders and scripts.
• Handle objections by deferring to manager or approved scripts.
• Maintain HIPAA compliance and avoid any disclosure of protected information.
• Know daily targets (calls, connections) and begin tracking performance consistently.
• Manage calls efficiently to meet baseline call volume and conversion metrics.
• Attend required product and compliance training.
• Demonstrate the ability to listen patiently, follow structured workflows, log activity, and ask for help when faced with objections or uncertainty.
• Use team-developed playbooks to prioritize daily tasks and organize call flow, with guidance from supervisors.

Representative Behaviors and Expectations:

• Use empathy and active listening when using scripts to guide patient conversations.
• Explain core pump functionality and help patients understand its day-to-day impact.
• Identify insurance types and confirm general coverage details.
• Accurately document call activity with coaching support.
• Communicate clearly using templates and track follow-up activity.
• Support prescriber paperwork with basic documentation knowledge.
• Redirect advanced concerns to managers or mentors.
• Follow HIPAA guidelines and avoid off-label conversation.
• Track personal call and sales metrics with guidance.
• Follow structured work priorities using established daily workflow templates.

WHAT YOU’LL NEED:

1. Knowledge, skills & abilities:

• Knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics desirable.
• Knowledge of durable medical equipment policies, health insurance providers and reimbursement policies as it relates to diabetes supplies preferred.
• Demonstrated ability to effectively communicate over the phone, email, or text with customers to resolve issues and answer questions according to department protocols and requirements.
• Able to apply distinctive phone sales skills and product knowledge to address and alleviate patient concerns and to promote the sale of products.
• Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
• Effective call handling skills and a proven track record of excellent customer service based on call handling or related metrics.
• Bilingual English/Spanish preferred.
• Able to assert own ideas and persuade others through effectively consolidating, evaluatin