Insurance Biller - (Museum District)

Overview

At Houston Methodist, the Insurance Biller position is responsible for processing all billing related functions within the Centralized Business Office (CBO). This includes, but is not limited to, resolution of charge review (where applicable) and claim edits, payor rejections, unresolved or no response insurance claims and processing of financial correspondence. The Insurance Biller demonstrates general knowledge of billing practices and maintains departmental standards relating to insurance claims processing, charge entry and billing functions. This role is also responsible for providing support to other departments within the CBO related to billing functions, including communicating claim issues to departmental management for further discussion with payor representatives and other key stakeholders as needed and as applicable.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Provides support for the revenue cycle departments (as applicable: payment posting, coding and accounts receivable (AR) follow up) related to administrative duties as needed. Collaborates with the revenue cycle teams to follow up on missing data that may delay claims submission and payment. Collaborates with internal CBO department and Account Managers to identify and prevent claims processing errors.

• Assists with knowledge sharing, payor and department training, and provides support to other team members as advised by the manager and/or supervisor. Resolves routine insurance billing inquiries and problems within departmental standards.

SERVICE ESSENTIAL FUNCTIONS

• Follows established departmental workflows within the electronic health record system appropriate work queues in response to correspondence/reports/data/requests received.

• Processes financial/insurance correspondence received associated to billing functions.

• Pulls explanation of benefits when requested or as needed to file secondary claims.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Meets departmental productivity and quality standards. Completes claim edits timely, compliantly, and without errors. Documents clear, concise and complete notes in system for each account worked.

• Identifies claim processing issues and general billing trends. Notifies supervisor and/or manager regarding trends to avoid further delay in claims processing.

• Demonstrates understanding of fundamentals of all payors, including Medicare, Medicaid and commercial payors, and applicable revenue cycle operations.

• Maintains strict confidentiality of patients, employees and hospital information at all times. Ensures protection of private health and personal information. Adheres to all Health Insurance Portability and Accountability Act (HIPAA) and Payment Card Industry (PCI) compliance regulations.

FINANCE ESSENTIAL FUNCTIONS

• Ensures claims are submitted within payor deadlines and reports barriers to claim submission to management.

• Completes billing functions within established departmental standards including billing related work queues and workflows to ensure claims are bille