Product Service Engineer 1

About McNeilus, an Oshkosh Company

McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies. McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet. Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean.

Product Support Engineer 1 will act as the primary technical liaison between the core engineering team and the organization's functional teams, focusing on support of product issue resolution.  Specific responsibilities include working closely with field technicians and service centers, as well as sales, engineering, manufacturing, and quality teams to:

• Design solutions to issues our customers are experiencing in the field
• Improve product serviceability and design life
• Support new product launches

This position is on-site in Dodge Center, MN. Many people do choose to live in nearby Rochester, MN.

This is an engineering position, and all applicants must have an accredited engineering degree to be considered.

YOUR IMPACT:  

• Provide guidance and field engineering support to the service team including troubleshooting, design, and testing and validation field repairs
• Diagnose problems and provide failure analysis on a follow-up service report. Provide timely, detailed and accurate reports on failure analysis, product performance, and warranty including estimated expense and time
• Collaborate with other teams to ensure aftermarket readiness for new product launches and launches of key product changes
• Develop and maintain strong working relationships between company and dealer/customers and demonstrate an awareness of customer needs, preferences, time and financial constraints
• Ensure adequate materials and parts planning to address field service issues as they arise
• Under close supervision, perform basic engineering calculations, investigations, and tasks as assigned according to McNeilus as well as general industry engineering standards and processes.
• Collaborate as needed with other engineering or business support disciplines internally as well as suppliers externally.
• Maintain effective communication with suppliers, internal and external customers, and outside resources concerning technical issues.
• Enforce the proper use of engineering criteria and drawing standards. Ensure that technical issues are conducted within the framework of company policies and procedures.
• Evaluate designs for performance, safety, and reliability.
• Perform and Directs preparation of layouts, drawings, specifications, and bills of material.
• Perform engineering analysis to support the selection of parts, components, and materials that meet requirements.
• Provide non-complex technical assistance for production support.
• Analyze and resolve issues reported to Engineering via verbal or written communication.
• Prepare technical proposals, quotations, reports, and presentations.
• Utilize analytical and mathematical approaches to calculate or model system performance and optimize designs.
• Analyze and resolve issues reported to Engineering and communicate status via verbal or written communication.
• Other duties as assigned.
• Regular attendance is required.

MINIMUM QUALIFICATIONS:  

• Accredited Bachelor's degree in Engineering or related field along with Internship experience or six (6) or more months of related work experience.

STANDOUT QUALIFICATIONS: 

• Accredited Bachelor's degree in Mechanical Engineering.
• Electrical knowledge of automotive or heavy-vehicle equipment and related systems.
• Experience in vehicle service industry
• Experience with 3-D CAD Systems (SolidWorks Preferred)
• Hydraulic systems design and service experience
• Experience with the use of data acquisition systems
• Excellent people (relationship-building) skills
• Organized, professional and possess a high level of integrity
• Ability to communicate effectively with customers, vendors, and internal cross-functional teams

CORE COMPETENCIES:

• Internal Contacts: Contact with peers and others involving explanation of information (these contacts may be within or outside department or division), and the gathering of factual information; may include the communication of sensitive or confidential information.
• Communication Skills:  Read, write a