Customer Service Representative

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Job Description:

We are immediately hiring a Customer Service Representative in Baltimore, MD for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

• Pay Type: Non-Exempt / Paid Weekly
• Hourly Pay: $23.00 based on experience
• Schedule: FHD- Sunday to Wednesday, 7:00 a.m. – 5:30 p.m. with flexibility to work overtime as needed.

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary
Under supervision from a supervisor or manager, the Customer Service Representative provides clerical support as it pertains to the warehouse, transportation, inventory, or general offices.

Essential Functions

• Interacts with customer and contractors - answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims.

• Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork.

• Processes return in Warehouse Management System (WMS) and maintains paperwork.

• Performs admin tasks for area or shift. Maintains filing systems and documents per Standard Operating Procedure (SOP).

• Pallet management - orders CHEP and white wood pallets for the site, reconciliation of pallet count, research into large pallet system variances.

• Using the location's WMS System, updates area or shift metrics as needed.

Additional Responsibilities

• Performs other duties as assigned. Work overtime as needed

Skills and Abilities

• Has the ability to make quick, reliable decisions that represent both the customer and Ryder.

• Strong verbal and written communication skills.

• Excellent organizational skills.

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

• Ability to work independently and as a member of a team.

• Flexibility to operate and self-driven to excel in a fast-paced environment.

• Capable of multi-tasking, highly organized, with excellent time management skills.

• Detail oriented with excellent follow-up practices.

Qualifications

• H.S. diploma/GED required

• Two (2) years or more as a clerk in a warehouse/distribution environment performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendors and customers preferred

• Two (2) years or more operating forklift equipment preferred

•  Equipment certification may be required

Travel
None

Safety Sensitive

Non-Regulated Tech-Depending on location, may be required to operate equipment and be equipment certified

DOT Regulated
No

Apply Here With Ryder Today

We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!

https://RyderCareers.video/Ryder-Warehouse

Click here to see all Opportunities at Ryder: https://ryder.com/careers

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Job Category

Warehouse Clerical Support

Compensation Info