Sr Manager Technology - Operations Product Delivery

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

• Provide a People focused approach to Technology Leadership. Apply Department/Enterprise Business knowledge to ensure value alignment. Accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements.
   

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

   

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Model the Southwest Way

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

• Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization
• Participate fully in organizational processes/initiatives; performance management, interviewing, budgeting, training, etc.
• Lead the resolution of organization, team and individual issues, making appropriate decision
• Develop and execute strategies and processes to improve performance and the value of products and services provided
• Lead cross-functional Teams to deliver solutions and services to meet enterprise needs
• Provide Technical thought Leadership related to assigned functional areas
• Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
• Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
• Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
• Work with Technology and business partners to measure financial benefits and demonstrable business value
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising
• Advanced knowledge of personnel practices and regulations
• Advanced knowledge of software development practices, concepts, methodologies, tools and trends
• Advanced knowledge of project management methodologies
• Skilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technology teams
• Ability to provide tactical leadership for Team(s)
• Ability to use appropriate motivation and influence techniques to achieve desired Team results
• Ability to set and manage stakeholder expectations
• Ability to deliver quality projects on time and within budget
• Ability to manage projects using the organization's project management methodology

Education

• Required: High School Diploma or GED
• Required: Required: Bachelor's degree in Management Information Systems, Computer Science, Business Administration or related field and/or equivalent formal training

Experience

• Demonstrated experience in directly or indirectly leading team(s)
• Fully functioning, broad knowledge in:
  • A Business and/or Information Technology environment
  • Leading teams and providing work direction

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of