Manager, Contactless Form Factors

Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and manages bank partnerships globally.  

Network & Acquirer Solutions (NAS) drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.6 trillion in transaction volume globally each year. 

The Network Product & Enablement team is a critical part of the NAS organization. Our remit spans the maintenance of existing functionality, the development of new products and services, operating the Network and managing the end-to-end partner lifecycle. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants.

About the Role 

Reporting to the Director, Contactless Form Factors, the Manager, Contactless Cloud Solutions is an exciting opportunity for a talented product leader to join a new team focused on driving the product vision, strategy, go to market and distribution plans, of our Contactless Form Factors, Including Contactless Cards, Digital Wallet and Wearables. 
 
This role is focused on the product management and development of Contactless Cloud-based solutions such as Host Card Emulation. You will collaborate closely with cross-functional teams to drive product innovation, enhance user experience, achieve business objectives and define our product strategy for Contactless Cloud Solutions.

This is a unique opportunity to lead a critical product strategy and demonstrate your ability to be innovative in an emerging payments space.

Key Responsibilities 

• Strategy Development: Establish a product vision, strategy, and roadmap for Contactless Payment Solutions.  Define and prioritize the product roadmap based on market research, customer feedback and industry trends.
• Performance Monitoring: Define key performance indicators (KPIs) and regularly monitor and report on the success metrics, making data-driven decisions to drive product enhancements.
• Partnership Management: Identify and establish strategic partnerships with payment providers, fintech companies, and other relevant stakeholders to deploy globally scalable solutions, ensuring continuous focus on best-in-class user experiences, opportunities to test and learn, product quality, and speed to market