Administrative Assistant (ITI)

We are seeking an Administrative Assistant to join our Instrument Technologies Inc. Team, an Accredited Labs Company. 

As the Administrative Assistant, you will support the daily operations of our Boise, ID office, assisting with various administrative tasks and ensuring smooth office functions. 

The ideal candidate is highly organized, detail-oriented, and able to multitask in a fast-paced environment. Your responsibilities will include managing customer communications, generating quotes for customers, scheduling appointments, maintaining accurate records, and providing general administrative support to ensure efficiency across the team. 

Location: Boise, ID

Day to Day Responsibilities: 

• Serve as a point of contact for customers regarding customer requests, calibration services, customer inquiries and providing service updates. 
• Manage customer requests for quotes, service scheduling, and follow-up communications. 
• Schedule calibration appointments and coordinate with technicians to ensure timely and accurate service delivery. 
• Assist in scheduling and checking on the equipment needed to ensure no double booking is made for limited tools. 
• Monitor customer calibration due dates and proactively contact customers to arrange calibration appointments, minimizing delays. 
• Assisting in getting customer’s equipment uploaded to IndySoft (Data entry). 
• Assist in generating invoices for completed calibration services.  
• Answer phones and manage incoming correspondence, including emails and phone inquiries. 
• Acting as a point of contact for customers to update lab job statuses and getting service decisions as needed. 
• Shipping and Receiving: Oversee the shipment and receipt of all equipment, ensuring accuracy, completeness, and condition of shipments 
• Shipping equipment between our Seattle and Boise offices 
• Ordering office supplies and maintaining stock of expended calibration solutions 

Requirements

Qualifications:

• 1+ years of experience in a customer service role  
• 1+ years of administrative experience, preferably in a related field (e.g., calibration, technical services, etc.)  
• 1+ years of experience generating quotes for customers  
• 1+ years of experience of shipping and receiving experience 
• Excellent communication skills, both written and verbal  
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)  
• Ability to prioritize tasks effectively and manage multiple customer needs simultaneously  
• Professional demeanor with a positive attitude and the ability to adapt in a dynamic setting  
• High school diploma or equivalent   

About Us:

Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction. 

We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional labs known for their deep community roots and long-standing customer trust and empower them with top-tier infrastructure and ISO/IEC 17025 accreditation. Whether onsite or in-lab, we maintain the personalized service customers depend on and deliver a consistent, compliant experience across every location.

Accredited Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with matching
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Company equipment needed for the job