Retail Operations Documentation Specialist

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.

Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.

Retail Operations Documentation Specialist

Location: On-Site – The candidate can be based out of the following offices: Scottsdale, AZ, Stamford, CT, Chicago, IL or Tampa, FL

Who You Are:

As our Retail Operations Documentation Specialist, you'll play a key role in shaping the future of Curaleaf's retail operations by creating SOPs, one-pagers, training guides, and visual workflows that keep our 150+ stores aligned and empowered.

You’ll partner with District Managers, Store Leaders, and cross-functional teams to identify documentation gaps, simplify workflows, and ensure every team member—from budtenders to store managers—has access to accurate, up-to-date, and easy-to-digest information. You're a clear communicator, a process-driven thinker, and someone who loves turning complex information into easy-to-follow resources. You thrive in a fast-paced environment, enjoy making things clearer and better, and want to make a real impact on day-to-day retail operations.

What You’ll Do:

• Create and maintain retail documentation—including SOPs, one-pagers, checklists, FAQs, and training guides—to ensure consistent, user-friendly resources across all stores.
• Collaborate with cross-functional partners like District Managers, Store Managers, and Regional Leaders to gather insights and capture accurate workflows.
• Translate complex processes into clear, visual content using tools like Canva and PowerPoint, ensuring materials are accessible to all experience levels.
• Continuously improve processes by identifying gaps or inefficiencies and working with subject matter experts to implement practical, scalable solutions.
• Ensure compliance across markets by monitoring state-specific cannabis regulations and updating documentation to reflect current requirements.
• Develop technical guides for POS systems, ecommerce platforms (like Dutchie and Sweed), and in-store hardware, keeping content current and easy to use.
• Support onboarding and training efforts by creating aligned, engaging materials that help new hires ramp up quickly and effectively.
• Manage and maintain a centralized document library, conducting regular audits to keep content accurate, relevant, and up to date.
• Engage with store teams and field leaders to gather feedback, observe documentation use in real time, and apply insights to future updates.
• Communicate progress and priorities to stakeholders through regular updates, while remaining open to feedback and iteration.
• Travel Requirements: Up to 25% or as needed to visit stores, conduct interviews, and gather requirements, in addition to occasional off-sites and team meetings.
• Perform other duties as assigned.

What You’ll Bring:

• Bachelor’s degree in English, Communications, Business, or a related field; or equivalent work experience.
• 2+ years of experience in technical writing, process documentation, training content creation, or SOP development.
• Strong understanding of retail operations, workflows, or similar environments with multiple store locations.
• Ability to distill complex processes into clear, user-friendly documentation.
• Excellent verbal and written communication skills, capable of engaging technical and non-technical audiences.
• Proven organizational skills, with the ability to manage multiple projects and meet deadlines.
• A collaborative mindset, with a demonstrated ability to work cross-functionally.
• Proficiency with common documentation tools (e.g., Microsoft Office, Google Workspace) and comfort in learning new platforms.
• Strong analytical and problem-solving skills, with a solutions-based approach to challenges.

Even Better If You Have:

• Experience in cannabis or regulated retail environments.
• Familiarity with POS systems (e.g., Dutchie, Sweed), ecommerce platforms, and in-store hardware.
• Knowledge of compliance or regulatory frameworks within multi-state operations.
• Experience creating training materials and collaborating with training teams.
• Proven track record of proce