Jr. Quality Systems Associate

Who We Are:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

 

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

 

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary

In this role, Data Analysis for the CM/Med Device complaints and Product analysis team will support the complaint handling program for the entire CM/Med Device business unit.  This will include the aggregation, analysis, and presentation of complaint data for the purposes of meeting regulatory obligations and providing business critical data on the performance of West's products in the field. This role will be looked to the as the expert for retrieval of data, statistical analysis, data review, and data trending for complaints across CM/Med Device. This position will lead the development and deployment of standard KPI measures, product performance metrics, and complaint trending analysis for CM/Med Device Sites.  Additionally, This role will also help manage and maintain the complaint systems and infrastructure needed to facility the collection of complaint data; and will lead projects to improve the methods and processes by which data is gathered and analyzed.

 

Essential Duties and Responsibilities

Manage and maintain complaint data

 

Ensure that the necessary data to measure and assess complaint processes is accurately gathered and reported

 

Ensure that the necessary trending and analysis is performed to meet regulatory obligations.

 

Work cross functionally to supply complaint data and trending to manufacturing sites, as well as to other functional groups and stake holders.

 

Create harmonized methods to assess, measure and communicate the complaint data and trending across the CM/Med device organization.

 

Work with leadership and other business leaders to identify opportunities for improvement.

 

Create reports for internal teams and/or external customers.

 

Collaborate with team members to collect and analyze data.

 

•, Use graphs, infographics and other methods to visualize data. (Power BI, spotfire, or other data management system)

 

•, Structure large data sets to find usable information.

 

•, Crate presentations and reports based on recommendations and findings.

 

•, Manage or contribute to both corporate and facility driven initiatives intended to meet defined objectives.

 

•, May coordinate the activities of one or more exempt and/or non-exempt employees.

 

•, All other duties as required.

 

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West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.