Manager, Business Office - Bank Operations

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Annual Salary: $80,000.00 - $94,500.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to manage the LEAD Trainee Program and the Resource Specialist support team. Both teams provide short-term support and rotational work opportunities throughout the various Bank Operations departments. For LEAD Trainee program, this manager will provide a structured opportunity to build confidence while growing leadership skills through hands on coaching and guidance.

Essential Functions

• Provide guidance on projects/issues and answer day-to-day questions related to Bank Operations best practices 

• Implement department strategy and management department workflow with guidance on department projects/issues 

• Provide weekly schedules for both LEAD and Resource Specialists teams and utilize department reporting to drive results with a focus on accountability 

• Provide coaching, training, and development to both the LEAD Trainees and the Bank Operations Specialists related to their assignments 

• Provide coaching to the LEAD Trainees with a focus on leadership competencies and development

• Lead, mentor, and motivate trainees to implement department strategies and manage department workflow with guidance on department projects/issues, and provide coaching and development opportunities appropriate to each direct report’s individual needs

• Identify and work closely with team members on personal goals and skill development. 

• Collaborate with stakeholders, including front line management, senior leadership, and executive leadership on assignments and addressing needs for the division

• Measure, present, and discuss trainee and resource specialists core competencies and strengths to match Operations needs to ensure proper placements and retention

• Perform management functions including monthly align reviews, hiring, new team member onboarding, performance documentation, disciplinary guidance, and annual increase allocations 

• Communicate decisions, priorities and relevant information to team members effectively

• Support budget management, planning and expenditure

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Strong knowledge of project coordination or operational field, including best practices

• Highly organized with an ability to work independently, and manage multiple tasks and priorities

• Strong ability to coordinate, facilitate, and lead discussions amongst multiple stakeholder groups regarding business strategy, projects, impediments, and resource constraints

• Strong executive presence and the ability to think strategically and provide thought leadership

• Excellent verbal and written communication skills

• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems

• Ability to drive results and balance management of organizational risk and meeting goals of the business

• Strong leadership and coaching skills with ability to motivate team members, cultivate teamwork

• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Advanced level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

• Bachelor’s degr