Jobs and Careers

Office Support Specialist I 2026-01380

State of Wyoming

United Statesfull_timeVerifiedPosted 1 Jun 2026

💰 $47,480/yr($42,720/yr – $47,480/yr)

About the role

Posting number: 2026-01380

Department: Wyoming Retirement

Division: Wyoming Retirement

Job classification: BAAS05 - OFFICE SUPPORT SPECIALIST I

Posting type: Open

Categories: Administrative Assistant, Clerical & Data Entry, Customer Service, Office and Administrative Support

Summary

Open Until Filled

Open Until Filled

GENERAL DESCRIPTION:

The Office Support Specialist I is the primary front-line representative and one of two main Office Assistants for the Wyoming Retirement System (WRS), providing essential customer service to WRS members and the public. This position manages the front desk, answers phones, handles walk-in inquiries, and determines the correct routing of all communications. Key administrative responsibilities include processing all incoming mail, including contributions to the state pension, and ensuring accurate data entry. Success in this role requires general knowledge of the plans administered by WRS, comprehensive knowledge of each department's policies and procedures, along with the proven ability to exercise independent judgment when appropriate.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457(b) plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities

and MUCH MORE! Click here for detailed information, oryou can watch this short video to learn about our benefit package! Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator:compensationcalculator.wyo.gov

Click here to view the State of Wyoming Total Compensation Calculator.

Human Resource Contact: Ryan Scheer, ryan.scheer2@wyo.gov, 307-777-8570

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

Manages day-to-day operations of the Front Desk Department.
Reviews all incoming correspondence, documents, applications, etc.; initiates replies as appropriate; routes matters requiring action by staff.
Assists staff with mass mailings when necessary and completes special projects for department managers as needed.
Ensures outgoing mail has the proper documentation attached. Main point of contact with Central Mail. Process & review returned mail.
Receives and redirects incoming phone calls, takes messages, and assists WRS members, contractors, and the public.
Responsible for customer service, and answering questions on departmental services and functions.
Ensures the front desk always has coverage and is attended to at all times and assists all walk-ins.
Ask clarifying questions to ensure the correct answer is provided and/or routed correctly and handle customer complaints as needed.
Edit/change names, phone numbers, addresses, and beneficiaries when necessary. Verify member account changes and modifications as needed.