Supply Chain Digital Product Manager

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

This position will report to the Source COE Manager and will be responsible for exclusively launching and managing our new Supply Chain Collaboration platform (third-party software such as E2Open, Blue Yonder, iValua, or SAP Ariba). This person will establish and implement a structured approach to digital product management—creating their own frameworks for understanding customer journeys, user interface improvements, adoption metrics, and stakeholder alignment. The purpose of this role is to deliver a highly effective digital experience for our internal customers (buyers, planners) and external suppliers, ensuring supply continuity and operational efficiency.

Essential Job Duties

• Autonomously establish a product management framework, including product vision, roadmaps, success metrics, and user adoption strategies.
• Drive the successful implementation and launch of our third-party supply chain collaboration portal, ensuring alignment with business priorities.
• Create and maintain customer journey maps to clearly identify user pain points and prioritize product improvements.
• Collaborate cross-functionally (IT, Supply Chain Operations, suppliers) to understand requirements, communicate changes, and facilitate seamless adoption.
• Define and measure key success metrics including user adoption, user satisfaction, operational efficiency, and overall business impact.
• Provide clear guidance on UI improvements, ensuring tools are intuitive and practical, reducing barriers to user adoption.
• Manage relationships with the third-party software vendor to ensure alignment with product strategy, timely delivery, and issue resolution.
• Develop structured communication plans and training support to enhance user onboarding, engagement, and proficiency with the new digital solution
• Lead and coach one Product Analyst (or similar) responsible for analytics, user research, and release coordination.

Qualifications

Required Skills and Experience

• Minimum 5 years of experience in digital product management, specifically in launching, managing, or enhancing enterprise digital solutions or SaaS platforms.
• Proven experience establishing and implementing new digital frameworks, processes, or methodologies from scratch.
• Proven analytical capability, specifically related to mapping customer journeys, product performance metrics, and measuring success outcomes.
• Excellent cross-functional communication and influencing skills, with demonstrated ability to manage change effectively.
• Bachelor’s degree or equivalent practical experience required, preferably in business, operations, supply chain, information systems, or related field.
• People-leadership aptitude; prior mentoring or small-team management preferred.

Required Education and Training

• Bachelor’s Degree required (Business, Supply Chain, Information Systems, Engineering, or related discipline), or equivalent relevant work experience.
• Formal training in Product Management fundamentals (e.g., Pragmatic Institute, General Assembly, or similar accredited programs), or equivalent demonstrated experience.
• Training or direct experience with Enterprise Software Implementation methodologies or frameworks.<