Supervisor of Advocacy for Access- Berkshire Health Systems, Advocacy for Access, Shift: Day, 40 hrs

Job Summary

The Supervisor of Advocacy for Access oversees program staff responsible for facilitating the enrollment and reenrollment of patients and community members into health coverage and financial assistance programs such as MassHealth, Qualified Health Plans administered by the Massachusetts Health Connector, Health Safety Net, Premium Assistance, Medical Hardship, Medicare Savings Programs, Prescription Advantage, and pharmaceutical assistance programs.

This role leads the CAC team by managing daily work processes, addressing staff issues, serving as a content expert, hiring and training new staff, providing ongoing education for existing staff, and setting a positive example for those working with them by exemplifying organizational policies and ensuring team members adhere to all standards and guidelines.

Experience

• Three years of office experience in fast-paced setting that involved independent decision-making, critical thinking, high level of customer service, and attention to detail is required.
• Professional or paraprofessional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling is preferred.
• Prior experience as a Certified Application Counselor, Health Insurance Navigator, or equivalent role is preferred.

Education

Associate degree preferred.

License and Certifications

• CAC - Certified Application Counselor within one month of hire. Required to be renewed on an annual basis.

Additional Requirements

• Excellent interpersonal skills with a high degree of tact and diplomacy to diverse audiences.
• Excellent verbal and written communication and presentation skills.
• Demonstrated ability to use discretion, make sound decisions, problem solve, display integrity, and maintain confidentiality.
• Highly self-motivated individual with ability to work independently, think pro-actively, prioritize workload, and manage multiple tasks requiring rigorous and meticulous attention to detail.
• Self-starter with strong organizational and time-management skills; able to handle multiple priorities with demanding timeframes.
• Must possess the ability to handle stressful situations calmly and rationally.
• Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
• Ability to understand, interpret, apply, explain, and teach pertinent laws, rules, regulations, policies, and procedures.
• Ability to analyze and assess the value of income (such as complex financial and tax documents) and assets (such as retirement accounts and life insurance policies).

Schedule:

• Hours: 8:00am-4:30pm
• Monday-Friday