Sr Mgr Connectivity & SW Fleet Ops

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Professional

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Position Summary 

We are seeking a globally experienced Senior Technical Manager to lead the development and execution of a Connected Platform Operations capability supporting the OTTAVA install base. This role will establish and scale a global Software Deployment and Monitoring Center of Excellence (CoE), ensuring performance, reliability, cybersecurity, and continuous improvement of a connected surgical robotics platform. 
 
This leader will drive the transition from reactive service to proactive, data-driven platform ownership at scale, leveraging IoT, cloud, DevOps, and AI/ML-enabled monitoring. The role operates across global regions and partners closely with R&D, Service, Quality, Regulatory, and Cybersecurity teams to deliver a world-class connected platform experience. 

Key Responsibilities:

Global Platform Operations Leadership 
- Build and scale a global operating model to run, maintain, monitor, and continuously improve the OTTAVA platform. 
- Own platform health, performance, reliability, and scalability across regions. 
- Define KPIs including uptime, deployment success, system performance, and remote resolution rates. 

-Collaborate with hospital IT teams to integrate medical devices and systems into existing network infrastructure.  

-Configure network settings (IP, VLAN, firewall rules, etc.) to ensure secure and reliable connectivity.  

-Support HL7, DICOM, and other healthcare data standards for interoperability.  

-Work closely with Hospital IT administration, network engineering, biomedical engineering, clinical informatics, and vendor teams to coordinate device deployments.  

-Maintain detailed documentation of network configurations, device mappings, and support procedures.  
 
Software Deployment Center of Excellence (CoE)
- Establish and lead a global CoE for software deployment, release management, and change control. 
- Define standardized deployment processes, governance, and validation frameworks. 
- Ensure safe, compliant, and efficient deployment across the installed base. 
 
Monitoring, IoT & Remote Diagnostics 
- Implement real-time monitoring and observability frameworks leveraging IoT and telemetry. 
- Drive predictive diagnostics using AI/ML to proactively detect and resolve issues. 
- Establish 24/7 global monitoring operations with follow-the-sun coverage. 

-Monitor network performance and device connectivity using tools and online dashboards.  

-Recommend improvements to enhance system reliability and reduce downtime across an installed base.  
 
DevOps, Automation & Cloud Operations 
- Lead DevOps practices including CI/CD pipelines and automation. 
- Standardize tools and improve operational efficiency through automation. 

 - Diagnose and resolve connectivity issues between medical devices and hospital systems (e.g., EMRs, PACS).  

- Provide