Program Manager, Business Services

Overview

 

Philadelphia Gas Works

 

Looking for a challenge and ready to power up your career?

 

Free Health Insurance – Free Dental Insurance – Pension Plan – Free Parking – Wellness Programs

 

The Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers.  From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today.  As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth.  PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.

 

Become part of the PGW Team!

 

Programs Manager, Business Services 

Responsibilities

Project Management

• Leads best practice analysis, recommendations, implementation and measurement in order to centralize staff-type functions sporadically being performed by departmental staff by providing project management leadership to operational initiatives and process review that will assist in streamlining operations, increasing efficiency, improving productivity and reducing costs.
• Assist with leading the development and execution of the CoE vision, strategy, and roadmap aligned with organizational objectives
• Defines and maintains standards for enterprise-wide business process improvement and project delivery fundamentals, including tools, templates, guides, and systems.
• Keeps abreast of new technology within the industry; evaluates their potential application at PGW; makes recommendations for upgrading and/or new implementation for improved cost efficiency, productivity, internal and external customer service, etc.
• Leads the standardization and introduction of economies of repetition in the execution of business process improvement and project delivery mechanics at PGW.
• Involves Business Leaders, Project Champions, and Process Owners to ensure all processes are compliant with federal, state and local regulatory codes; makes recommendations as warranted to adjust to changes in regulations. 
• Develops, administers, and provides internal mentoring and training regarding business process improvement practices. Coaches team members on standardized relevant disciplines, assuring proper and consistent application of the principles.
• Establish and maintain relationships throughout all PGW departments for the sake of identifying and developing opportunities for business process improvement and project delivery support on a going forward basis.
• Directly lead cross-department business process improvement projects, relying on experience and industry recognized disciplines (e.g., Lean, Six Sigma).
• Organizes and promotes company-wide improvement efforts by evaluating and developing improved operating procedures and performance measures that assist PGW functional leaders in improving business processes, increasing availability of data for decision-making and enhancing the reliability of financial reporting.
• Provides guidance for marshaling resources (internal and external), obtains buy-in, and helps drive process improvement projects to successful completion with aggressive schedules.
• Oversees the corporate policy management system to ensure compliance and identify opportunities for process improvements.
• May oversee subordinate temporary and/or contracted staff in support of project efforts; ensures they are properly trained in PGW policies, procedures and practices for duration of project; monitors performance, sets goals, evaluates and disciplines as needed. 
• Ensures alignment and aggregation of the project status reports and consolidates into dashboard for executive communications and reporting. Coordinates and consolidates plan data into management information and specified report formats.
• Directly coordinates with other PGW departments in identifying and executing process improvement projects, including PGW internal audit, in identifying and selecting new project opportunities, and PGW data and analytics in digitizing processes.
• Identify and establish relationships with various internal and external stakeholders and/or other organizations to continue identifying opportunities to advance PGW’s process improvement efforts. Tracks and engages with external industry developments to stay abreast of emerging trends in process improvement leading practices.
• Manages an intake process for COE projects and support requests to identify and evaluate new project ideas. Performs assessment and financial analysis related to proposed ideas that are generated throug