Sr Manager, Client Support / IT Management

Do you want to be a part of changing healthcare? Oracle is excited to be using our resources, knowledge, and expertise—as well as our successes in other industries—and applying them to healthcare to make a meaningful impact. As people, we all participate in healthcare, it’s deeply personal, and we put the human at the center of each of our decisions. Improving healthcare for all requires bringing unique perspectives and expertise together to holistically tackle the biggest problems in global health including physician burnout, patient access to data, and barriers to quality care. Oracle Health Applications & Infrastructure (OHAI) is developing patient-and provider-centric solutions rapidly and securely. We use the value of Oracle Cloud Infrastructure (OCI) to our customers as we work across patient, provider, payor, public, population health and life sciences industries. At OHAI, you will work with authorities across industries and have access to the latest technology. We apply artificial intelligence, machine learning, large language models, learning networks, and other data intelligence and analytics in an applied way, embedded into our solutions. 

Join us in creating people-centric healthcare experiences!

As a Senior Manager on the ClientWorks team, you will be a part of a leading edge team that is on the forefront of taking new innovations and upgrades quickly.  Our internal domains have high visibility to cutting edge development before any customer domains.  Our US Sales domain will be the leading partner validation with IP for Millennium releases every quarter. 

Career Level - M3

You will:

• Advise on complex domain strategy, guiding customers through interdependencies and decision impacts
• Lead change control process for supported domains
• Analyze domain stability and performance metrics, recommending improvement strategies to clients and organizational leaders
• Lead and facilitate stakeholder and project meetings, influencing domain strategy decisions and outcomes
• Troubleshoot complex issues, acting as an escalation point
• Drive cross-functional relationship across internal organizations and teams to promote and achieve domain objectives
• Contribute to internal team value
• Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution
• Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed
• Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability, and recognize accomplishments
• Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development.
• Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.

You must have:

• Experience coordinating new product & correction installs
• Ownership of major upgrades
• Experience monitoring test events & issues investigations & escalations
• Project management experience 
• Experience having direct reports
• Direct client facing customer services skills
• A creative mindset

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $101,300 to $223,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligi