HR Generalist

Team Member Services Specialist
Location: Hillcrest Home Office (Bellevue, NE)
Schedule: Full-time, Monday–Friday, In-Person
Pay: Starting at $20/hr, up to $24/hr with relevant experience
At Hillcrest Health & Living, our mission is to inspire people to live their best lives. We’re seeking a detail-oriented, service-minded Team Member Services Specialist to deliver exceptional support to team members and leaders across our communities. You’ll be a first point of contact for HR inquiries and will own key processes across onboarding, benefits, leaves, HRIS data integrity, and compliance—living our values of Integrity, Compassion, Respect, Teamwork, and Service every day.
What does Hillcrest have to offer?
• Competitive compensation and comprehensive benefits
• Four different health care plans to choose from
• Vision, dental, and life insurance
• Attendance PTO – earn extra PTO monthly for good attendance
• Professional development opportunities (tuition reimbursement, certifications, and more)
• Choose when you get paid with Dayforce Wallet!
• Gym membership reimbursement and partner discounts
• 401(k) with company match
Key Responsibilities
• Serve as the primary contact for team member HR questions (benefits, payroll timing, policies, general HR support); research and resolve tickets promptly and professionally.
• Coordinate end-to-end onboarding: background checks, I-9/E-Verify, new-hire paperwork, system setup, and orientation logistics in partnership with Recruiting and site leaders.
• Administer benefits enrollment and life-event changes; support open enrollment communications and troubleshooting.
• Support leave of absence processes (FMLA, ADA interactive process, personal/medical leaves), tracking documentation and status updates.
• Maintain accurate HRIS records (e.g., Dayforce): hires, terminations, transfers, status and pay changes, and audits for data integrity.
• Prepare routine reports and dashboards (headcount, turnover, compliance) and assist with ad-hoc analysis.
• Ensure compliance with federal and state requirements (I-9, EEO, FLSA, HIPAA, COBRA) and Hillcrest policies; support internal audits.
• Partner with Payroll on timekeeping and pay questions; troubleshoot issues to timely resolution.
• Support engagement and recognition programs; assist with HR communications and special projects for the Home Office HR team.
Qualifications
• 1–3 years of HR, benefits, payroll, or HR operations experience (healthcare or multi-site environment preferred).
• Working knowledge of HR fundamentals and regulations (FMLA, ADA, FLSA, HIPAA, COBRA).
• Proficiency with HRIS platforms (Dayforce experience a plus) and Microsoft 365 (Excel/Sheets, Outlook, Teams).
• Excellent customer service, written and verbal communication, and problem-solving skills.
• High attention to detail, confidentiality, and ability to manage multiple priorities in a fast-paced setting.
• Associate’s or Bachelor’s degree in HR, Business, or related field preferred; equivalent experience considered.
• Bilingual (English/Spanish) a plus.
Physical/Other Requirements
• Ability to sit/stand for extended periods and work at a computer.
• Occasional travel within the Omaha metro to Hillcrest locations may be required.
• Successful background check and employment eligibility verification required.