Premium Audit Technical Assistant

Premium Audit Technical Assistant

Position Summary: 

Entry level position in Premium Audit requiring direct supervision. Uses skills and abilities to perform tasks to support Premium Audit work in various system applications. 

As a Premium Audit Technical Assistant, you will work internally within the organization, primarily utilizing data entry skills along with written communication skills and partnering with the Premium Audit Department, vendors, underwriters, underwriter assistances and Brokers per business rules.

The Premium Technical Assistant will be located in Phoenix, AZ.

Job Duties:

• Complete workflow for the assignment process.  This includes checking notes and assignment system for deviation to ensure audit assignment is accurate. Overwrite automatic assignments when assignment instructions are updated. 
• Complete audit assignment packages, which may include rating information, applicable endorsements, loss runs, WCRIB Inspection reports for audit staff or communication to audit vendor.
• Administration of various email boxes, including audit disputes, vendor worksheets, PA notifications and NTU
• Triage and routing of completed audits to processing or review.
• Review & validation of vendor invoicing.
• Vendor validation to ensure inventory status and controls.      Issue resolution.
• Work order creation.
• Other miscellaneous administrative tasks to support line of business underwriting, field auditors, vendors or review staff.
• Monthly self-reporting of applicable performance metrics, which may include production, time & attendance.
• Assist with status requests via email and phone hunt line

Competencies / Technical Skills Required:

• Effective verbal and written communication skills
• Ability to work well independently and in a team environment.
• Demonstrates an understanding of customer needs and expectations.
• Demonstrates proficiency in using automated tools (Microsoft Excel, Word, Adobe)
• Ability to develop and maintain collaborative relationships to accomplish goals and support Chubb values.
• Ability to prioritize and execute work to meet or exceed internal and external customer requirements.
• Agility and ability to adapt to new ideas or changing procedures and situations.

Preferred Skills:

• Knowledge of internal Chubb systems (such as Customarq, Policy Decisions, WCS, Genius, Policy View, FastPat, Visual Audit, or CUW systems).

Qualifications:

• High school degree or equivalent required. years of insurance industry experience
• Previous customer or call center experience.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.