Retail Manager

Midtown is hiring a dynamic Retail Manager to join our world-class team. This is a full-time, 40-hour per week position that requires some evening and weekend shifts.

The Position

As Retail Manager, you'll craft unforgettable retail experiences for our members. You'll curate a compelling selection of merchandise and inspire your team to deliver exceptional, personalized service. You’ll achieve these goals through:

Inventory Management & Procurement: Plan the buying for both future and immediate orders, ensuring optimal inventory levels in each category. Proactively identify and source new products by attending local trade shows and showrooms. Manage the purchase orders, receiving, tagging, and preparation of merchandise for display, ensuring a visually appealing and organized sales floor. Conduct monthly inventory counts to maintain accurate inventory records and minimize discrepancies.

Financial Management & Reporting: Oversee annual budgets, analyze monthly P&L statements and variance reports, and implement strategies to maximize profitability. Efficiently process and record all invoices related to retail orders, ensuring timely payment and accurate financial tracking.

Visual Merchandising & Display: Develop and execute dynamic visual merchandising strategies, regularly refreshing displays to attract customers and promote sales.

Team Leadership & Development: Recruit, train, coach, and mentor retail associates, fostering a high-performing and customer-centric team. Develop and manage associate schedules to ensure adequate staffing coverage and optimized labor costs. Conduct annual performance reviews for retail associates, providing constructive feedback and development opportunities. Facilitate regular retail staff meetings to communicate updates, share best practices, and foster team cohesion.

Event Planning & Participation: Collaborate with department and club leadership to plan and execute successful events that drive interactions and enhance member engagement. Plan Trunk Shows, Fashion Shows, and other creative events to wow our members.

Requirements

• 3 years of retail experience plus 2 years of management experience

• Merchandising knowledge and experience; Retail Point of Sale experience

• Racquet sports familiarity is ideal as we are a premium tennis and athletic club with a heavy emphasis on racquet sports sales

• Possess an engaging and friendly personality, exceptional organizational skills, problem solving skills, and an optimistic disposition

• Demonstrate above average math skills and strong customer service abilities

• Enjoy working collaboratively with others as a team player; thrive in a role where you train and engage with your team

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the department.

MIDTOWN is an Equal Opportunity Employer

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.