Jobs and Careers

Account Manager - Security Exp. Preferred

Remote - USA, United States, United StatesRemotefull_timeVerifiedPosted 29 May 2026

💰 $110,000/yr($75,000/yr – $110,000/yr)

About the role

Overview  

The Mid-Market Account Manager will be the high-level resource for an assigned group of Interface’s mid-market, lower revenue billing customers (<$15K RMR).  The role combines cultivating existing accounts and partnering with sales and/or other AMs on new accounts.  In this mission critical role, the Mid-Market Account Manager will implement Customer Success strategies around customer growth, retention and satisfaction.  Customer-driven, organized, and able to build relationships, the Mid-Market Account Manager will work collaboratively across multiple departments to drive revenue, mitigate churn, and renew contracts within their assigned accounts.   This is a primarily remote role, with preference given to candidates located in or near St. Louis, MO or Dallas, TX for occasional in-office collaboration and team engagement.

Responsibilities  

Core responsibilities of the role include implementation of account strategy/planning, revenue forecasting, and complex problem-solving to drive customer retention and growth.  
Leveraging of company’s CRM platform. 
Representing the customer Success team in Regular team meetings and customer facing meetings. 
Delivery of quarterly business reviews to assigned accounts 
Monitor customer relationships 
Generate and close new “whitespace” opportunities within the account base 
Secure existing customer business through contract renewals 
Miscellaneous responsibilities as assigned by management

Qualifications  

3+ years of experience in Account Management, Customer Success or Sales. 
Background of success in customer retention 
Expertise in driving revenue through upselling to enterprise level customers 
Positive team player with proven execution skills 
Comfort-level in leveraging technology platforms such as CRM tools and customer service portals and willing to embrace new technology tools 
Experience in the alarm, video, and/or managed network space preferred
Bachelor’s degree preferred.
This is a primarily remote role, with preference given to candidates located in or near St. Louis, MO or Dallas, TX for occasional in-office collaboration and team engagement.

Base range for this role is $75,000 with OTE $110,000. Pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. For more information about the perks and benefits of working at Interface, please check out our careers page.

Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion o