Site Manager

Summary: The Site Manager leads the planning, guiding, and coordinating Heart of Ohio Family Health (HOFH) clinic operations. Maintain focus on service and operational excellence. The primary responsibilities of this position are:

• Supervise all clinic staff (excluding providers, referrals, and enabling services).
• Fostering cohesion among all clinic locations.
• Manage and coordinate the development and implementation of policies and procedures related to HOFH patient care.

Reports to: Director of Operations

Manages: Assistant Site Manager

Dress Requirement: Business Casual

Work Schedule:

Monday through Friday

Times are subject to change due to business necessity.

Job Duties:

• Oversee the daily operations of the health centers and coordinate the work activities and management of the assistant site manager, front desk, medical assistant, LPN, and RN.
• Functions capably in clinical and administrative support positions within the practices.
• Works with leadership to identify opportunities and problems and initiates clinic decision-making and problem-solving plans.
• Implement office policies and procedures.
• Works with the appropriate staff in the office, assures provider schedules are at a level to achieve identified benchmarks, and apprises leadership of any issues in regards to achieving benchmark
• Enforce training procedure for direct reports
• Ensure staffing levels at the clinic based on site productivity and patient needs
• Participates in interviewing, hiring, and orientation of new staff at the clinic
• Assures employee evaluations are completed promptly and appropriate goals are set for the supervised staff. Make recommendations for salary adjustments.
• Providers oversight of bi-weekly employee timesheets and monitor time clock activities.
• In conjunction with the Medical Direct and Director of Operations, identifies areas of concern for providers and brings forward for resolution and feedback/follow-up.
• Works with the Quality Manager and others as appropriate in the areas of UDS, PCMH, ACO, and other initiatives and participates in meetings regarding these and other quality initiatives as appropriate.
• Works with Quality to assess improvements made in systems or processes, system efficiency, innovation, and creativity, as well as commitment to generating new solutions and ideas.
• Complies with all laws, regulations, policies, and procedures of the Health Centers.
• Allocate time as necessary between the designated service sites.
• Attend assigned management meetings.
• Must be able to perform duties of staff supervising when or as necessary.
• Ensure that subordinate staff work efficiently, professionally, and cooperatively.
• Attend outside training, seminars, conferences, etc., as required.
• Handles facility maintenance and all supplies.
• Other duties or Special projects as assigned.

Equipment Operated:

Telephone

Computer