Executive Meeting Manager

About Us

Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning. Complimentary on site dental cleanings provided every 6 months and an annual complimentary flu shot for associates on our medical/dental benefits. For those looking to stay fit, you can take advantage of our complimentary access to our WestinWORKOUT Fitness Studio. At the Westin Waltham, we take care of you so that you can take care of our guests! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

The Executive Meeting Manager brings to bear their organizational and detailing skills to identify and implement profitable execution of all groups. Ensure that each group that the manager is responsible for meets or exceeds their revenue expectations based on their contracts. Active and positive contribution towards a high performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication and team participation.

Responsibilities

• An understanding of both monthly forecasting and the annual budget process. 
• Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction. 
• Optimize room rental charges. 
• Consistently participate in the re-booking of repeat business by having a track record of long term client relationships. 
• Actively participate in industry related organizations (NACE, MPI). 
• Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. 
• Comfortable with hotel site inspections and client presentations. 
• Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. 
• Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action. 
• Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department. 
• Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center. 
• Excellent knowledge of computers, specifically Delphi, Word and Excel. 
• Monitor group room blocks and pick up, generate detailed resumes for the operating departments. 
• Ability to work with outside vendors to ensure client satisfaction for all events/groups.
• Comply with attendance rules and be available to work on a regular basis. 
• Perform any other job related duties as assigned.

Qualifications

• Prior experience in the field of hospitality with specific experience in catering sales is essential.
• 1+ year within the Hospitality Industry required. 
• Must have experience at a similar size and quality hotel. 
• High School Diploma required; Bachelor’s Degree preferred. 
• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. 
• Knowledge of sales skills, revenue management, training, and motivation of peers. 
• Knowledge of hotel features, benefits, and competing hotels within the market. 
• Ability to execute appropriate action plans. 
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. 
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in