US People Operations Team Lead

<h4><strong>About the Team</strong></h4> <div>The Global People Operations Team is the operational heartbeat of Miro, delivering streamlined, high-quality people services that empower every Mironeer's journey. Our North Star is building a world-class, follow-the-sun service delivery model that provides seamless, scalable support across all time zones.&nbsp;<br><br></div> <div>We're pioneering the future of People Ops through AI-driven automation and enabling employee self-service. Guided by data and powered by innovation, we deliver secure, compliant, and agile operations across the full employee lifecycle—from onboarding to offboarding, benefits administration to policy management.&nbsp;<br><br></div> <div>By partnering closely with the broader People Team, Payroll &amp; Stock Admin, Workplace, and Workplace IT,&nbsp; we enhance the employee experience while maintaining the operational excellence that allows our business to scale globally.</div> <h4><strong>About the Role</strong></h4> <div>We're looking for an exceptional Austin-based People Operations Team Lead to lead people operations across the US. This is a high-impact leadership role where you'll directly manage the US People Operations team while serving as a mentor and subject matter expert to the Global People Ops organization.<br><br></div> <div>You'll be a hands-on leader who isn't afraid to roll up your sleeves — one moment you're resolving a critical employee escalation, the next you're designing processes that will scale across a complex, multi-state environment. Your expertise in operationalizing US employment law — including navigating the nuances of California, New York, and Texas — combined with your drive to leverage AI and automation will position you as the go-to leader for operational excellence across the organization.</div> <div><br>This role requires someone comfortable managing through ambiguity, building foundational processes while addressing daily escalations, and effectively collaborating across all levels of leadership. You'll balance strategic thinking with tactical execution, leading from the front while elevating your team and mentoring colleagues globally.</div> <h4><strong>What you’ll do</strong></h4> <ul> <li><strong>Lead the US Team:</strong>&nbsp;Directly manage and develop the US-based People Operations team, fostering a culture of care, empathy, and high performance. Serve as a hands-on mentor and advisor to People Operations team members globally, sharing best practices, providing guidance on complex issues, and elevating operational standards across all regions. Create an environment of psychological safety where teams feel empowered to ask curious questions and continuously improve.</li&