Service Engagement Specialist

<div> <p><span>Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other. </span></p> <p><span>At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.</span></p> <p><span>Our vision is to offer everyone a piece of the American spirit -- one handshake at a time. </span></p> <p><span>The <strong>Service Engagement Specialist</strong> is responsible for ensuring store safety and security for an assigned location. The Service Engagement Specialist assists in achieving business goals and objectives by creating an exceptional shopping experience for the customer while reducing store shrinkage, reducing theft-related incidents, and monitoring adherence to Boot Barn's store policies and procedures.</span></p> <p> </p> <p><strong><span>SERVICE ENGAGEMENT SPECIALIST DUTIES</span></strong></p> <ul> <li><span>Maintain a visible presence in the store while professionally greeting and engaging customers. </span></li> <li><span>Identify indicators of internal and external theft and work with the Regional Loss Prevention Manager and store leaders to quickly respond to and resolve incidents. </span></li> <li><span>Accurately complete incident reports and maintain apprehension and investigation records according to Boot Barn's standards. </span></li> <li><span>Collaborate with law enforcement agencies to report or investigate crimes. </span></li> <li><span>Communicate theft trends to nearby stores and districts to prevent further loss.</span></li> <li><span>Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, teammates, corporate partners and vendors. Remain calm during high stress incidents.</span></li> <li><span>Demonstrate high level of quality work, attendance and appearance.</span></li> <li><span>Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.</span></li> <li><span>Perform any other duties that may be assigned by management.</span></li> <li><span>Maintain strict confidentiality.</span></li> </ul> </div> <strong><span>Qualifications</span></strong> <div> <p><strong><span>QUALIFICATIONS</span></strong></p> <ul> <li><span>1-2 years of customer service experience.</span></li> <li><span>Retail store loss prevention or security experience preferred, but not required.</span></li> <li><span>Computer proficiency and working knowledge of Microsoft Office Applications.</span></li> <li><span>Ability to communicate with management and other partners effectively.</span></li> <li><span>Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.</span></li> <li><span>Flexibility with scheduling and willing to work extended hours when necessary.</span></li> </ul> <p><strong><span>COMPETENCIES</span></strong></p> <ul> <li><span><strong>Brand &amp; Product Expert: </strong>Demonstrates a strong understanding of Boot Barn’s brand and products, effectively communicating product benefits to help customers make informed decisions.</span></li> <li><span><strong>Driving Sales Through Customer Focus: </strong>Delivers personalized, service-driven experiences that prioritize customer needs and directly support individual and store sales goals.</span></li> <li><span><strong>Operational Efficiency: </strong>Executes daily tasks and inventory processes efficiently, accurately, and in a timely manner to support store operations.</span></li> <li><span><strong>Professionalism: </strong>Upholds Boot Barn’s culture by demonstrating accountability, adaptability, and respectful behavior to foster a positive and inclusive work environment.</span></li> <li><span><strong>Visual Standards: </strong>Ensures the store presentation aligns with brand standards by maintaining a clean, organized environment and executing visual merchandising accurately and on time.</span></li> </ul> <p><strong><span>PARTNER BENEFITS AND ADDITIONAL COMPENSATION OPPORTUNITIES</span></strong></p> <ul> <li><span>Competitive hourly rate*($17.00-$20.00) plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.</span></li> <li><span>Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands. </span></li> <li><span>Paid Time Off plan for year-round Boot Barn Partners.**</span></li> <li><span>Medical, Dental, Vision and Life Insurance.**</span></li> <li><span>401(k) plan with generous company matching.</span></li> <li><span>Flexible schedules and work/life balance.</span></li> <li><span>Opportunities for growth at every level -- w