Senior Workday Technical Engineer

Job Description:

The Senior Workday Technical Engineer serves as the day-to-day liaison between Information Technology Services (ITS) and the functional users by developing highly-resilient, fundamentally-sound configuration to support functional and technical processes, and bring technical expertise to drive innovation solutions. This role is an integral part in advancing and optimizing the Human Capital Management, Financials, Budget, and future Workday modules such as Student and Extend.

This role manages the ongoing and evolving system technical operations, and leads technical solutions and enhancements as well as recommending and applying best practices. Reporting to the Senior Director of Workday Strategy and Operations, this role will work closely and collaborates with the Senior Workday Solutions Architect and other enterprise technical leads to support the Workday roadmap and operations.

Job Purpose:
As the Senior Workday Technical Engineer, you will be responsible for partnering with the Workday Platform team, HCM & FINS and other subject matter experts to support reporting, integrations and technical configurations. We are seeking highly creative and intellectually curious individuals who are passionate about developing innovative solutions and support the success of the Workday continuous delivery roadmap and future implementation of Workday student and other modules.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supports the Workday platform, including but not limited to: day-to-day systemic support and strategic improvements; partnering and collaborating with appropriate institutional stakeholders to troubleshoot and resolve production issues; coordinating, reviewing, testing, and remaining abreast of Workday and Adaptive changes, upgrades, and issues that affect each module.

• Accountable for day-to-day technical management of Workday environment, including monitoring, security, privacy, vulnerability remediation, performance, data protection and disaster recovery.

• Lead the design, development, testing, and maintenance of custom Workday and Adaptive reports, and/or integrations, dashboards in alignment with the institutional goals, and data security framework

• Manage and document product gaps from business specifications to product enhancements and/or business process change.

• Work to keep the environment updated, healthy and operational and proactively identify and implement operational improvements.

• Understand permission structure, Workday access and downstream system impacts.

• Assist with the development of a Workday data governance program and align with the enterprise data governance program.

• Build and maintain Workday integrations using tools like Workday Studio, BIRT, Prism, Core Connector, and API calls and follow defined integration/development standards and best practices.

• Configure, test, validate and implement Business Process changes in Workday.

• Ensure data and security consistency across all Workday modules and following data privacy standards.

• Evaluate releases and functionality to identify opportunities to improve and optimize the use of Workday. 

• Active member of the Workday operations team and manages the work flow of support and enhancement initiatives and tickets. 

• Partnering with the Senior Workday Solutions Architect on all information technology concerns including support tickets, data use, data integrity, data security, permission and access, and training.

• Understand system architecture of upstream and downstream impacts when implementing solutions.

• Maintain an up-to-date knowledge of Workday products, administration best practices, and agile methodology best practices.

• Create and maintain technical documentation and user-guides.

• Able to provide best practices on how to maintain an easy-to-use documentation structure

• Conduct user-training and help-sessions for new features or implementations

• Promote adoption and best practice of Workday suite amongst the user-community

• Leads complex integration projects and system optimizations to align with best practices 

• Collaborates with ITS members in institutional technology initiatives 

• Acts as a subject matter expert in multiple Workday modules

• Collaborates with stakeholders to align technical solutions with business strategies and long-ter