Service Technician - Residential (50947)

We are committed to creating value. We acquire, improve, and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied and that great service comes from engaged, happy, and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

Position Summary: 

• The Service Technician III is responsible for assisting and oversight of the physical assets, general maintenance repairs, apartment make-readies, and preventive maintenance and construction or rehabilitation projects for the property.  Responsible for assisting in maintaining adequate inventory of supplies for repairs. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. 

Essential Job Functions:

• Uses industry-specific technology to establish priorities and responds to service requests and assists in monitoring the completion of service requests within company standards.  
• Completes maintenance requests, replacements, and upkeep within company standards including exterior grounds and common areas of the property, performing HVAC repair, appliance repair, and assisting with make readies as needed.
• Assists with the identification and correction of hazardous community conditions and liabilities and reports hazards to the Community Manager and Service Manager.
• Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.  
• Responsible for the maintenance and security of all property-issued tools. 
• Post notices to vacate and other community communication, if applicable.  
• Works with the office team and/or Service Manager to assist with determining weekly apartment make-ready schedules. Ensures all repairs/replacements/cleaning is completed as necessary for apartments to be move-in ready.  Assists with determining supply and equipment needs. 
• Oversees maintenance operations and staff in the absence of the Service Manager.
• Shares on-call responsibilities, including inclement weather conditions, with the maintenance team.  Responds to resident requests per company standards. 
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
• Other duties as assigned.

Minimum Qualifications/Skills:

• Minimum of three years of progressive