Collateral Underwriting Team Lead (West Coast)

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Collateral Underwriting Team Lead (West Coast) is responsible for supporting the Collateral Underwriters in their day-to-day requirements while ensuring service level agreements are being maintained. The Collateral Underwriting Team Lead provides solutions and assistance to loan-level escalations, complex scenarios, and escalated reviews while also determining when loan level issues require escalation to the management level. The Collateral Underwriting Team Lead directs the daily assignments of the appraisal review staff to ensure acceptable turn times and load balancing as well as mentoring where required.

Working hours for this position will be 11:30 AM - 8:30 PM ET to support the West Coast region. 

Job Responsibilities:
• Daily leadership of collateral underwriters and pipeline management.
• Pipeline management to maintain efficiency and designate priority based on company and branch needs and expectations.
• Advise, mentor, and train a team of collateral underwriters.
• Review all potentially denied appraisals reviews prior to decision.
• Monitor, review, and clear investor findings promptly.
• Identify and escalate potential updates on job aids for reviewers as needed.
• Monitor agency and investor guidelines to ensure reviews are being performed with the latest guidelines.
• Review and decision branch escalations.
• Other duties as assigned.

Qualifications and Skills:
• Bachelor’s degree or equivalent combination of education and experience.
• 5 + years of condo review experience.
• Proficient in Microsoft Office suite (Word, Excel and Outlook).
• Knowledge of compliance and disclosure requirements.
• Encompass LOS experience a plus.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.