Spa Receptionist

Our Spa receptionist will provide exceptional services at either of our stunning locations; Ahsi Spa or our Award-Winning Skana day spa by ensuring phone calls are answered in a timely manner at the front desk. Also, accurately makes reservations for spa using appropriate tracking system and general knowledge of all spa products, services and appointment availability.

What we value: 

Positive experienced team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment. We will provide you with all the tools necessary for a successful experience including hands-on training and opportunities to grow your career. 

What makes us unique:

•  Paid time off
•  Variety of schedules
•  Tuition assistance
•  Career-building professional development
•  Discounts from dining to fuel to concerts
•  Employee appreciation events
•  Quality healthcare and dental benefits
• A robust 401k retirement plan
•  Dealer School
•  Finance Scholarship Program

 

Skills and experience you will bring to us:

• Ensures phone calls are answered in a timely manner and by the established phone procedures and script.
• Is always polite when speaking to guests on the telephone and at the front desk.
• Accurately makes reservations for spa using the appropriate tracking system. Inputs all guest information efficiently and with minimal errors.
• Maintains a general knowledge of all spa products, services and appointment availability.
• Maintains full knowledge of all current and upcoming Turning Stone events and promotions and advises guests accurately.
• Provides appointment information to guests in a polite and courteous manner.
• Accurately performs other office duties such as typing, filing and mailing of documents.
• Consistently encourages retail products and spa/salon services.
• Promptly greets guests entering reception area. Strictly monitors access to restricted areas.
• Accurately handles all cash transactions, uses correct server numbers and follows opening and closing procedures.
• Handles all money according to Turning Stone standards.
• Maintain a professional demeanor and dresses appropriately to grooming standards.
• Maintains Forbes Standards as it pertains to guest service, phone etiquette, and front desk interactions.

 

Your knowledge that matters most for this role:

• High School Diploma/G.E.D. required.
• One year previous receptionist experience preferred.
• Must be able to stand for an 8 hour shift.
• Must be able to withstand heat up to 80 degrees for an 8 hour shift; fireplace utilized (Skana).
• Must be able to work evenings, weekends and holidays as required.
• Ability to speak and understand the English language; must continuously communicate with a degree of professionalism and accuracy.
• Written communication skills essential; ability to read and understand information and records and complete standard forms.
• Previous computer experience needed; computer system is utilized to sell spa packages and appointments; Micros and Spa Concepts.
• Mathematical ability essential; must be able to accurately account for cash drawer.
• Ability to multi task essential; multi-phone line, guest interaction.

 

Who we are:

Across Turning Stone Enterprises, you’ll find that people take pride in the work they do and the team they’re a part of. You’ll hear it in the stories of countless veteran employees who have built their careers here. You’ll see it in action during recognition awards and events like our employee carnival, art show, holiday gatherings and more. You’ll also feel it from your team members, who are committed to being “first within our team,” looking out for each other even during challenging times. We know that when we create opportunities for people to thrive and develop their skills and careers, that not only enriches their life but the lives of others.

#LI-DNI