Key Accounts & Renewal Manager, Automated Finance

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the team:

We are seeking a dynamic and results-driven Key Accounts Manager to lead the relationship management and contract renewal process across our comprehensive product portfolio, including Accounts Payable, Accounts Receivable, EIPP, and Revenue Optimization solutions. This pivotal role will ensure client retention, revenue stability, and growth by proactively managing renewals, identifying upsell opportunities, and addressing client needs. Our vision for the Automated Finance (EF) team is to enable our customers to easily implement a robust suite of financial solutions into their office of the CFO, so they can satisfy their customer needs, business goals and differentiate themselves from their competitors.   We will provide best-in-class program management and consulting capabilities for our customers. We operate like an incubated startup within FIS, with the full support of the company and a mandate to create a world-class implementation and delivery organization. This is a fast-paced and fun group that believes strongly in putting forth the best in class experience for our customers through robust implementation engagement. You will be a key leader in our Client Success organization. Beyond this you will help shape the culture and work hand in hand engagement, operations, and support peers to provide best in class services and experiences to our customers and users. 

What you'll be doing:

• Manage the end-to-end contract renewal process across all product lines, ensuring timely and successful renewals.
• Grow and maintain strong client relationships and engagement with senior stakeholders, serving as a trusted advisor to address client concerns, provide thought leadership, and identify opportunities for account expansion, cross-sell and up-sell.
• Collaborate with sales, account management, operations, and pricing teams to create tailored renewal and revenue strategies that align with client needs and business objectives.
• Proactively assess data and trends to provide insights and recommendations for enhancing client’s business, improving retention and driving growth.
• Mitigate risks by addressing potential churn early and developing strategies to retain at-risk clients.

What you bring:

• Key account management, preferably within payments, SaaS or fintech industries
• Proven experience in contract management, strategic client retention
• Strong understanding of accounts payable, accounts receivable, working capital and cash flow optimization, buyer – supplier relationships, EIPP, and revenue optimization solutions
• Exceptional communication, senior-level negotiation, and interpersonal skills
• Analytical mindset with the ability to use data to drive decisions and strategies
• Highly organized and detail-oriented, with a proactive approach to managing tasks and timelines

If you are passionate about client success and thrive in a fast-paced environment, we encourage you to apply and play a key role in driving the growth and success of our innovative product suite!

What you will need:

•Bachelor’s degree in business administration, finance, or the equivalent combination of education, training, or work experience.

•Leadership Skills: Proven ability to lead and inspire cross-functional teams. Strong communication and interpersonal skills.

• Leadership, management, organizational, and team building skills.
• Analytical and problem solving skills.
• Ability to build relationships with C-level management, peers and others.
• Broad knowledge of regulatory requirements, financial institution operations, and risk management.
• Speaks and writes fluently.
• Listening skills and ability to ensure open and candid two-way communication.
• Ability to expresses both facts and opinions clearly and concisely.
• Project management, productivity, planning, and workload management skills.
• Negotiation skills regarding complex issues
• Ability to work well under pressure and keep emotions under control during difficult situations.
• Adaptable and dependable in fast-paced, changing business environments.
• Strives for continuous improvement.

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

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