Provider Support Specialist, Spanish Bilingual

Location: San Francisco,California,United States

The Provider Support Specialist (Specialist) will support family child care educators (FCC educators) through training, Peer Learning Community (PLC), one-on-one site-based technical assistance to improve child care quality and to run a successful child care business. Emphasis will be placed on supporting FCC educators in developing knowledge and skills around the areas of business management, child development, and language and literacy.

NOT A REMOTE POSITION

Locations: 880 Clay St, San Francisoc CA 94108  (Req # 1673) - Bilingual - Spanish

Responsibilities Include:

• Builds trusting and constructive working relationships with FCC educators characterized by a high level of cooperation, acceptance, and mutual respect. 
• Provides program orientation, training, PLCs, and technical assistance to family child care educators as needed to support the opening, business retention, or expansion of their family child care business.
• In collaboration with the program team and community partners, design ongoing professional development pathways to support the growth of family child care provider competencies in early childhood development, language and literacy as well as business management.
• Works with the program team to develop a recruitment plan.
• Works with the program team to develop and coordinate training and PLC materials.
• Provides training, PLCs, and technical assistance to FCC educators and their staff who are ELS Providers.
• Collaborates with FCC educators to develop written individual action plans to meet integrated goals and objectives including but not limited to business planning, professional development, marketing, budgeting, handbook development, and recruitment.
• Supports FCC educators in understanding the elements of the San Francisco subsidized child care systems
• Prepares written communications for participants, i.e., training materials, handouts, PowerPoint slides, memos, flyers, newsletters, and forms as needed in the FCC educator home language.
• Initiates and maintains participants’ files in accordance with program requirements and funding regulations.
• Completes data entry to program databases in accordance with funder requirements
• Assists with the completion of program reports, including providing data and descriptive client stories
• Attends community meetings and events including the Community Care Licensing Stakeholders meeting and other related updated meetings with FCC educators.
• Initiates communication with the program manager, director, and other program staff when issues and/or concerns arise.
• Works at night shifts and/or weekends as needed.

 Knowledge/Experience/Skills Required:

• Bilingual and bi-literate in Chinese/English required
• Knowledge of family child care business development and requirements
• Experience providing training, PLC, and professional development using adult learning principles
• Excellent customer service skills and ability to work effectively with diverse groups
• Self-motivated and able to work both independently and in a team setting
• Detail-oriented and strong organizational and time management skills
• Demonstrated ability to work in a fast-paced environment and meet deadlines
• Excellent written and verbal communication skills
• Ability to examine and interpret the high volume of documents
• Proficient in data entry and strong computer skills highly desirable
• Must be flexible and able to work occasional nights and weekends including special events that are client-facing.

 Education Required:

• Bachelor’s Degree in Child Development, Social Services or Business Administration preferred
• Minimum 2 years’ experience working in the early childhood educational field.
• Experience working with FCC educators preferred
• 12 Early Childhood Education units in infant and toddler care a plus
• Experience working in a non-profit environment required

Compensation and Benefits:

• The pay range for this position is $68,439 - $106.70. A new hire generally starts between $68,430 and $87,250. The final salary offer will be determined after reviewing relevant factors, including but not limited to skills sets, relevant experience, internal equity, and other business and organizational needs.
• Fully paid employee health, dental, and vision
• 403b with matching contribution after 1 year
• 14 holidays, 10 days vacation, and paid sick leave
• Lots of opportunities for advancement across the organization
• Extensive paid training and professional develop