Lead Staffing Analyst

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary:

The Lead Staffing Analyst functions under the direction of the Manager of the Resource Management Center and is responsible for supervision of daily activities in the RMC and team members in the Staffing Analyst Role. This is an integral front line leader role that focuses tactical, logistical and strategic execution of the staffing plan for the enterprise daily. Essential functions include, but are not limited to: supervising and delegation of assignments for the Staffing Analysts within RMC; both proactive and retrospective analysis, reporting and creation of recommendations on staffing patterns/outcomes within scope of service in collaboration with facility level clinical contacts. Also serves as a a liaison with the facilities in driving ownership of a positive customer experience with RMC.

Core Responsibilities and Essential Functions:

Analyze Staffing Metrics * Analyzes staffing needs for the system through regularly scheduled data pulls. * Provide staffing forecasts coverage staffing hot spots over an extend period of time. * Runs retrospective and proactive reports on critical/KPI data to identify areas of improvement. * Able to communicate the story the data is telling through regularly scheduled and ad hoc reports * Communicates staffing data to appropriate leaders shown in regularly scheduled and ad hoc reports through email and verbal communication. * Analyzes future and immediate priority gaps based upon predicted census and live feeds. * Analyzes metrics to identify, plan and implement opportunities to improve during next schedule period. * Recommends changes in methods or procedures to increase staffing efficiency and ensure staffing grid accuracy. * Provides guidance to the Staffing Analyst, in collaboration with appropriate resources, for the creation of labor allocation plans, communications of plans, and execution of plans to unit and facility leadership, through the enforcement of the organizations staffing model. * Approve and maintain communication regard Critical Staffing Bonuses * Formulates instructions, templates, roadmaps, and master files for respective reports, and oversees staff for more continuity, uniformity, and proper standardization of reports. * Review Outcomes and collaborates on opportunities to improve resource placement decisions. Complete special projects as assigned. Maximize Staffing Resources Overall * Proactively identifies gaps based on priority levels and workload ratios. * Analyzes both prospective and immediate priority gaps based upon predicted census; ensures staffing analysts are addressing gaps both proactively and in real time. * Proactively drives accountability for recruitment efforts by RMC to fill identified gaps in staffing needs . * Reviews core staff schedule to identify gaps and critical needs. * Communicates with leaders on strategies to fill gaps and critical needs. * Analyzes metrics to identify, plan and implement opportunities to improve during next schedule period. * Documents comments/notes related to call-ins or changes to the schedule in Smart Square. Supervise Staff Development and Training * Assist Manager with interview, selection, evaluation process and hiring of new staff. * Plan and assist Manager in development and training opportunity for existing staff. * Develop training schedule for new employees and implement training. * Set standards regarding follow-up, noting and following process for documenting calls. * Search for and offer opportunity for educational opportunities. * Develop a plan for performance improvement. * Create opportunity to boost staff morale and staff engagement. * Oversee, update, and create department specific policies and procedures concerning confidentially * Enlists customer in providing feedback on customer service skills of staffing analysts and RMC overall; creates action plans to support optimization based on feedback Supervise Quality Control and Staff Engagement * Assist Manager by providing information on individual staff performance as related to productivity for annual evaluations as needed. * Promote staff involvement in performance improvement. * Coaching staff when necessary. * Coordinate staffing to support department mission and vision and assure work load is distributed evenly. * Monitor data received from customers to assure processes and procedures are being followed by all staff