Program Manager, Career Pathways

Responsibilities
•    Lead and manage day-to-day operations of the program admissions team to ensure the efficient processing of applications for the Career Pathways Training Program, foster a positive applicant experience, and support institutional goals related to program enrollment, case management, and completion
•    Serve as a key liaison between the admissions and tuition payment teams, overseeing tuition payment coordination and contributing to academic performance reviews to support student retention and success
•    Oversee, train, and support admissions assistants and counselors
•    Manage daily workflows, assign responsibilities, and ensure timely follow-up on prospective student inquiries
•    Conduct regular team meetings and performance reviews
•    Support the Assistant Director in monitoring and enhancing admissions processes to ensure efficiency and compliance
•    Develop and document procedures for participant intake and enrollment review and approval
•    Analyze admissions data to track progress toward enrollment goals and identify areas for improvement.
•    Partner with the Operations Division to monitor and address tuition payment issues, financial clearance, and billing questions
•    Work closely with the academic and student support teams to track and review student academic performance, supporting early intervention and retention efforts
•    Ensure adherence to institutional policies and external regulations related to admissions
•    Serve as a point of contact for escalated admissions-related concerns or questions from prospective students and families
•    Perform additional duties and projects as assigned by management

Qualifications
•    Bachelor’s degree or equivalent years’ work experience required 
•    Minimum five (5) of experience in admissions, student services, bursar or a related field, with at least 2 year in a supervisory or lead role required 
•    Excellent communication, organizational, and interpersonal skills.
•    Ability to manage multiple priorities in a fast-paced environment.
•    Experience working with CRM and student information systems preferred.
•    Demonstrated ability to collaborate across departments and lead teams effectively.
•    Must be able to work some evenings