Lead, Product Development, Destination Experiences

This position is on – site in our Royal Caribbean Headquarters 1050

 

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent.

The Royal Caribbean Group’s Celebrity Product Development Team has an exciting career opportunity for a full time Lead, Product Development, Destination Experiences reporting to the Director, Destination Experiences

 

Position Summary

The Lead, Product Development for Destination Experiences plays an essential role in developing the long-term strategy and action plan for over 3000 tours to the brand’s guests. This entails conducting assessments and analysis to help develop the product positioning and communication plan for all destination experiences, as well as the model for how the brand partners with third party tour operators. Additionally, the role will contribute in creating a strategic plan to deliver various products that are not only revenue optimal, but also enhance the overall guest experience.

Celebrity’s guests expect exceptional service and a seamless experience at all times whether on our ships or at the destination. The Lead will help achieve this by evolving the way in which this experience is delivered, from when guests are searching for their vacation to the second, they get back on the ship from their tour. This will include various projects from guiding the creation of digital tools to working with our operations team on the best way to improve guest experience.

This Lead will be part of a high-performing team responsible for one of the top producing revenue-generating businesses for the brand. Reporting to a Manager or Senior Manager within the Product Development team, the ability of the Lead to deliver results through effective strategic planning, communication skills, process expertise and project management will have a considerable impact on the success of the brand’s long-term destination experience revenue-generating business.

 

Essential Duties and Responsibilities

• Help construct the long-term product strategy for execution and delivery as it pertains to shore excursions and cruise and land packages.
• Develop a holistic product positioning framework for all offerings under Destination Experiences.
• Draft and execute a recommendation for how all guest facing tour descriptions are written and presented.
• Develop the model and standard operating procedure for various products including but not limited to Hop on/Hop off Pre/Post Cruise Tours and Overnight Experiences.
• Assist with creating the long-term agreement framework for all existing and new operators and partners.
• Collaborate with various internal stakeholders, conducting research and analysis, identifying new opportunities, engaging new external partners, and delivering a thorough competitive assessment that will establish the long-term strategic destination experiences product offering. 
• Effectively help deliver product concept briefs, product guest experiences briefs and success criteria for future, long term destination experiences.
• Support the development of communication strategies by working with marketing, the web, ecommerce